Returning an Item: Getting the Right Product for Your Guest

[shaverdog]

A guest accidentally ordered the juicer when she actually wanted the citrus press. I am new and unsure what to do. How do I return an item and get what she really wanted.

 

[JAE]

You'll have to call HO for that one, I think. If you don't see a choice for that online under product adjustment then calling is the only way.

 

[Chef Ritz]

Just call and tell them what happened, they are more than happy to help. I had something similar happen and it was taken care of in no time and she got the product she wanted fast.

 

[lockhartkitchen]

I had the same experience. A customer meant to order two different sizes of the spatulas, and instead ordered 2 of the same. I called HO, they took care of it, and I was even able to pay the difference using my clien'ts credit card (with her permission of course).

 

[Staci]

Hi there! I'm sorry to hear about the mix-up with your order. Don't worry, returning an item is a simple process. First, you'll want to reach out to our customer service team and let them know about the mistake. They will be able to provide you with a return label and instructions on how to send the juicer back. Once the juicer is received and processed, you can then place an order for the citrus press. Our customer service team can also assist you with placing the new order if needed. Thank you for your understanding and please don't hesitate to reach out if you need any further assistance. We're here to help!