Return Product Dilemma... Prior Consultant Not Helping.

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Discussion Overview

The thread discusses a situation involving a Rice Cooker that was traded between consultants, with one participant seeking advice on how to handle a return for a friend who is dissatisfied with the product. Participants share their thoughts on potential solutions and the complexities of involving the original consultant.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant, identifying as a consultant, describes a friend's experience with a Rice Cooker that burned during use and the lack of support from the original consultant.
  • Another participant suggests that if the original poster wants a Rice Cooker, they could handle the situation as described.
  • One participant expresses a preference not to get involved in the situation, suggesting the customer should contact the original consultant directly.
  • Several users mention the possibility of doing an online adjustment if the original purchase information cannot be located.
  • One participant notes that the Rice Cooker has a 2-year warranty, which could be relevant for the return process.
  • Another participant raises a concern about what would happen if the new Rice Cooker also has issues, highlighting the importance of having a receipt for support.
  • One participant clarifies that individual orders can be placed at any time, but there are restrictions on using personal orders until certain qualifications are met.

Areas of Agreement / Disagreement

Views differ on whether to involve the original consultant, with some participants suggesting direct contact while others advise against it. There is no clear consensus on the best course of action.

Contextual Notes

The discussion reflects personal experiences and opinions regarding product returns and customer service challenges within the consultant community.

Who May Find This Useful

Consultants navigating similar product return dilemmas or seeking insights on handling customer service issues may find this discussion relevant.

clshirk
clshirk
Messages
296
I just restarted selling PC, yay me. Well, a friend contacted me that in December she (whom sells Southern Living) made a trade with another PC consultant for a RiceCooker for something same value from SL. She says she knows the consultant had to order it in December since she didn't have any, but no clue what order, etc...never got a reciept. Just the product brand new.

So, after 1 use of the RiceCooker, she followed the rules to the T and burned the bottom of it. She contacted the consultant 6 weeks ago and still has yet to get any help from her. I tried to call PC 1-888 number with no avail to figuring out where the order was placed. I mean, the consultant did have a few get ordered that month, but with no certainty this was the one, they couldn't help me.

So, I gave the customer a choice. I told her that either she or I could contact the prior consultant and request the show it was ordered under, and I would even take care of it at that rate to get it all returned, etc.... But the customer does not want to involve the consultant at all because she has had some bad dealings in other manners with her and really does not want me to even mess with her.
The other option is I could just order a RiceCooker. Give her the new one, request a product adjustment using the old one, then give the customer a new one, and in the midst I end up buying myself a new one as well doing so. But I'll end up paying for it. But I don't have a rice cooker...so could benefit me at least.

What's is the best idea here? I'm also tempted to contact the consultant myself, whom I do know and know how to reach, but if the customer doesn't want me to, should I still?
 
If you want a Rice Cooker, I'd handle it the way you described for yourself.
 
  • Thread starter
  • #3
DebbieJ said:
If you want a Rice Cooker, I'd handle it the way you described for yourself.
Click to expand...

Thanks for the quick response.

I guess I kinda want it. But there's no other way you guys can think of making it work? I guess too, I'm trying to decide if I should add it to a show and get a 10% host discount since I hosted in Dec, or indivual order, which I may not be able to do yet.
 
I personally would not get in the middle of this. Just my thought. She made a trade so technically she would have to get a hold of the other consultant.
 
Do you have anyone who purchased a Rice Cooker from you? You can do an online adjustment that way. I've actually had Solution Center reps suggest that to me when we can't locate the original purchase info.
 
  • Thread starter
  • #6
DebbieJ said:
Do you have anyone who purchased a Rice Cooker from you? You can do an online adjustment that way. I've actually had Solution Center reps suggest that to me when we can't locate the original purchase info.
Click to expand...

No, I just started again...working on 3 shows right now in the two weeks. Its been over a year since I was active. I guess I could look and see if any of the last shows I did ordered any. Top of my head I can't recall if RiceCooker is 1yr or 3yr warranty.

At worst, I get a rice cooker. :)
 
clshirk said:
No, I just started again...working on 3 shows right now in the two weeks. Its been over a year since I was active. I guess I could look and see if any of the last shows I did ordered any. Top of my head I can't recall if RiceCooker is 1yr or 3yr warranty.

At worst, I get a rice cooker. :)
Click to expand...



It shows a 2-yr warranty when I looked it up online.
 
I would guess that the consultant may have ordered it as a personal order thus why you can't find it, or bought it from another local consultant.

If you give her the rice cooker through your order, what will she do if something happens to that one? She still won't have a reciept, unless you "gift" it to her and Solution Center won't be able to help, again. Just a thought. Mara
 
  • Thread starter
  • #9
Maragib said:
If you give her the rice cooker through your order, what will she do if something happens to that one? She still won't have a reciept, unless you "gift" it to her and Solution Center won't be able to help, again. Just a thought. Mara
Click to expand...

Good point. Well, then I'll just order through her name. She hosted a show within the last year as well, so I know she gets the 10% discount. I can't get anything better than that yet I don't think b/c if I recall correctly, I can't do a personal order until I get so much in orders...and this is my first show.
 
You can place individual orders on P3 at any time. You cannot get individual orders on your website until you qualify.
 
  • Thread starter
  • #11
wadesgirl said:
You can place individual orders on P3 at any time. You cannot get individual orders on your website until you qualify.[/QUOTE
ah. oK. Thanks for the clarification.
Click to expand...
 

Frequently Asked Questions

What should I do if my Pampered Chef product is defective and my previous consultant is unresponsive?

If your product is defective and your previous consultant is not helping, you can contact Pampered Chef's customer service directly. They can assist you with the return process and provide guidance on how to resolve the issue, regardless of your consultant's involvement.

Can I return a Pampered Chef product if I purchased it through a consultant who is no longer active?

Yes, you can still return a Pampered Chef product even if the consultant who sold it to you is no longer active. Pampered Chef has a satisfaction guarantee and allows customers to return products directly through their customer service.

What is the time frame for returning a Pampered Chef product?

The time frame for returning a Pampered Chef product is typically within 30 days of purchase for a full refund. However, some products may have different return policies, so it's best to check with customer service for specific details regarding your item.

How do I initiate a return for a Pampered Chef product?

To initiate a return, you can visit the Pampered Chef website and navigate to the customer service section. There, you will find instructions on how to return your product, including any necessary forms and shipping information.

What if I lost my receipt but need to return a Pampered Chef product?

If you have lost your receipt, you can still return the product by providing other proof of purchase, such as a bank statement or order confirmation email. Pampered Chef customer service can assist you in verifying your purchase and processing the return.

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