Resolving a Declined Card for January Host | Will They Still Get the Special?

[floccies]

If I am unable to resolve a declined card today for a January host, will they still be able to receive the Jan host special? The show was submitted on Wednesday. This is my first declined card.

 

[Deb Bixler]

January shows good to go until last day of FEBYou can submit a show and get he benefits for the month all the way up to the last day of the following month. Keep the original show date and submit it by February 28th and you should be good to go.

 

[floccies]

Re: January shows good to go until last day of FEB

You can submit a show and get he benefits for the month all the way up to the last day of the following month. Keep the original show date and submit it by February 28th and you should be good to go.

I thought they changed it to the 15th of the month.

 

[kcmckay]

They did change it to the 15th, but as far as I know and believe if you submitted the show already it counts as that day as being submitted. The declined card is not your fault so it shouldn't affect anything as far as I know. But if I'm wrong I'm sure someone will be helpful enough to point it out!

 

[pclinskie]

you are right, as long as it is SUBMITTED by the 15th of the month.

 

[BethCooks4U]

They did change it to the 15th, but as far as I know and believe if you submitted the show already it counts as that day as being submitted. The declined card is not your fault so it shouldn't affect anything as far as I know. But if I'm wrong I'm sure someone will be helpful enough to point it out!

The last day you can submit a January show is February 15th (Feb show -> March 15, etc). That changed in 2008.

If a show is submitted on time and there's an issue holding it up it should be fine. If it's not resolved by the date they tell you, it will affect when you get commission though so if you don't have it resolved in time you won't get paid for it until March 8.


What have you done to resolve it? Have you tried to call and email the guest? If I don't hear back from a guest in 24 hours I contact the host and tell her that there's a problem with Suzie Guest's order and it's holding the whole show up. The host is usually able to get in touch with that guest quickly. You have 3 options. Have the guest give you another payment option, have the host pay for it and get reimbursed or pay for it yourself and hold the order until you are reimbursed (you can return it within 30 days at no cost to you if she never pays you).

You still have time to do this tonight - HO is open until 11pm.

 

[floccies]

First I just retyped the CC# (Wednesday night), in case I made a mistake. The host wants to sign and use a kit credit. I just realized that this was the last business day before the 15th and with the extra $ for the host benefit -- I didn't want her to lose that benefit.

I now have an alternate CC# for the customer and a call placed to HO. I am waiting for a call back. But I have a meeting with another potential recruit at the time the call back is to happen.