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When I first got my Chef's knife it was hard to get out of the case but the other kinves were easier. After using it several times it has loosened up. I suggest you tell them that sometimes they're tight at first and that's good. You WANT them to click in there. They are made to keep the knive blades away from fingers reaching in the drawers!
If the knife is really stuck I would call that a "defect" too. It could be dangerous to force it out - you wouldn't have control of that sharp knife! Have them try it several times by squeezing the sides like the use and care card says (I hadn't read that either - thanks!) and if it still doesn't come out call Customer Service. They'll do an exchange for a different one.
I Have A Small Paring Knife That Stuck In The Case. As I Was Trying To Get It Out, I Sliced The Palm Of My Hand And Had To Go To Er For 7 Stitches. Please Make Sure That The Knife Is On A Flat Surface And Pull It Out Side Ways.....i Have Learned My Lesson!
Just thought that everyone should know, pampered chef is being sued becuase of the knives sticking in their cases in Missouri. The knives are defective if they stick in the case and pampered chef will replace them if they do.
I was always told that when you wanted to pull them out without sharpening them, hold the knife blade away from you, push on the PC logo and opposite side, and it comes right out. Mine have never gotten stuck, and that makes it so you won't have a chance of cutting yourself, either.