Product Problems - Multiple Replacements & Exchanges

[Stephanie S]

I find that many of my guests/customers have had problems with their products, where they have either had to have the entire product replaced, or a piece of the product replaced. There have also been a lot of replacements required for damage incurred during shipping.

Am I the only one, or do any of you find that you are writing in for adjustments regularly?

 

[pamperedbecky]

I maybe have one for about every three shows. And that includes when they omit a product from a shipment or send the wrong thing. Actual damage doesn't occur as often for me. The most common is stones cracking in shipping. I don't think this is that unusual because of how packages get tossed and thrown. Luckily, my experience has been that the customer service is wonderful and it gets cleared right up.

 

[D_Patel]

Me to

I have only had a few cracked stones , which were replaced asap. I have had hosts call me and tell me they got a few extra things. So i always tell them to keep them ?? Has anyone else had this happen ??What do you do with the extra things ?? Keep them ?? Or send them back ??

 

[pamperedbecky]

If they're something small I tell the host to keep them. ONe time there was an extra meat tenderizer (which I thought was weird because they're so heavy....you think the HO would have noticed!), so I had that one sent back. Usually it's just something small.

 

[Cindycooks]

Ive had a couple things missing lately, but I just went on product adjustment and they sent out the missing item really quickly. No questions asked. My last show had the dill spice instead of the italian spice sent. They let the host keep the dill and sent the correct one! She was happy! I havent had any problems with stones cracking (knock on wood)....!

 

[PCAbby]

Problems

I'll never forget back in 6/04 when there were all the problems with the Chillzanne. First they were back ordered, then one came leaking slimey brown stuff ewwww. Also last Christmas something was back ordered-the fluted pan maybe?. Anyway, both times, PC sent customers little gifts-salad and soup cards, a ladle. Its nice to work for a company that trys to make ammends

 

[D_Patel]

yes last year it was the Cranberry

stoneware, that was back ordered forever ! They sent all my customers the soups, stew and chilli recipe cards and the ladel for FREE ! They were so happy ! Then when the product was all back in stock , they sent every consultant $25.00 Pampered Chef dollars ! How cool was that !! I was so surprised to get that in the mail !! I havent had any problems at all since then !