Product Adjustments Online: What Do I Tell My Customers?

[rajenkiPC]

Today I did two product adjustments online for a show and I've never done it that way before so I have a couple of questions. I've received 2 emails confirming that the adjustments were submitted and being processed. What do I tell the two customers at this point? Will I get another email with instructions or do they need to package their items today for pickup tomorrow? There is a reference number on the email, but I wasn't sure if this is the one I would give them to write on their packages.

Thanks for any help you can give. I submitted the adjustments 4 hours ago but haven't received anything additional than the confirmations.

Becki

 

[Jenni]

In that email or online it says if they are expecting you to return the item. They have never asked me to return the item.

 

[kaseydee]

You should receive an email telling you whether or not to send the item back. My last adjustment got "locked up" in the system & I had to call 3 times before it was resolved. But it does usually take them a little bit to email you back.

 

[pampered.chris]

On the email you received that has the adjustment number will show you if they need to ship it back. Another way to know is if the address for PC is in the email, it has to be returned.

Anything over 30 days usually needs returned.

If the email has NO in the Return Required box then let your customers know their product is on it's way!!

 

[rajenkiPC]

Oh my gosh...I didn't know they would replace the item without a return! Both forms say "return required? No"...are you serious? We have an amazing policy!

So I'm safe telling both my customers that their products are on their way then? Both of these were due to damage during shipping. One was a trifle bowl, the other a large pizza stone. Both returns were within the 30 days from shipping.

Becki

 

[pampered.chris]

Oh my gosh...I didn't know they would replace the item without a return! Both forms say "return required? No"...are you serious? We have an amazing policy!

So I'm safe telling both my customers that their products are on their way then? Both of these were due to damage during shipping. One was a trifle bowl, the other a large pizza stone. Both returns were within the 30 days from shipping.
Becki

About 90% of the time orders within 30 days from the shipping date do not require a return. But sometimes they do require return. So make sure when you go to do an adjustment you tell them to hold the item until you find out if it will need returned. With in the 30 days they will send a pick-up slip for it for either FedEx or USPS depending on the product.

I just don't want you to think they don't ask for any items. Every adjustment is different.
I hope this helps!!

 

[rajenkiPC]

Thanks...I let my customers know to hold onto their items and the boxes they came in for 30 days. If they do not receive a return slip in that time, they are free to discard of the items.

Appreciate all the help!