Product Adjustment Online: Understanding the Return Label Address Section

[babywings76]

I've done product adjustments online before, but today I went to do one and there's an additional section that I'm not sure what to do with.

After I select the product, give the reason and continue, it has me provide the address. In this case it's coming to me, so I check marked the "Consultant Address" section. Below that would be where you'd put the address of someone else who it was going to.

But what is different, is another section below that. It's heading says, "If a return label address is required" and provides fields for it.

So what is that for? Do I need to fill it out? If they are sending me a label, aren't they just going to use the address that I selected above?

My cake pedestal arrived with some flaws and so this is an adjustment made in the first 30 days and the shipment is covered.

 

[pcchefjane]

I had to do that as well. I guess it is a section in case we are putting it in for a customer. I put the new cookbook in my tote bag and my sports bottle of tea leaked all over it. I am going to send it back with the label!

 

[raebates]

So what is that for? Do I need to fill it out? If they are sending me a label, aren't they just going to use the address that I selected above?

Not necessarily. If my customer gave me the product, the label would need to be sent to my house but the product to the customer.

 

[babywings76]

Thanks Rae. So that's the situation where I'd need to fill in that section because it's a different destination. But if it's going to the same place, do you think I need to fill that part out?

 

[raebates]

Yes. This way they'll know that you didn't just forget to let them know. I always figure that each part of something like that might be handled by someone different--one person sends out return labels, another logs them in, still another sends out product.