Processing My First Return - Need Help Confirming Details

[lesliec]

I just got off the phone with HO. I was processing my first return for a hostess earlier this month. The lady didn't speak english fluently, and that may be what is causing me to doubt what she told me. She said that the customer needs to put the box outside with the reference number on it (as well as inside). She told me that she doesn't have to put anything else on the outside of the box. Fedex has her address and will know what to do with it. Is this correct? It sounds a little fishy. I told the customer to put "The Pampered Chef" on the outside, but I can't believe that she really doesn't need to put any other info on there.
Can someone help me?

 

[NooraK]

Re: ReturnYes, that is correct. FedEx will come equipped with a pre-paid label, and that label will have the reference number on it. FedEx will make sure the reference numbers match, and slap the label on the box and ship it to Illinois.

 

[lesliec]

Re: ReturnOk, Thanks Noora.

 

[DebbieJ]

Re: ReturnYep, Fed Ex will know what to do. I often put a post it note on my packages and write Fed Ex pickup just to be sure.

 

[raebates]

Re: ReturnYes, they'll have a ticket that they'll attach with the proper address for return to the HO.

 

[lesliec]

Re: ReturnThanks,
I feel bad judging her for not being fully fluent, but when I questioned her, she was not able to explain it to me. She kept saying "fedex has the tag for it", then she told me they know what to do. I guess I should have trusted her more, just didn't want the customer to be out a knife, and me have to foot the bill for it.