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A "Post Call" in Pampered Chef refers to a follow-up call made by a consultant to a customer after they have received their order. This call is typically made within 3-5 days after the customer receives their order and is meant to check in on their satisfaction with the products and offer any assistance or answer any questions they may have.
Asking for referrals during a "Post Call" is important because satisfied customers are more likely to refer their friends and family to purchase Pampered Chef products. This can lead to new customers and potential future sales for the consultant.
When asking for a referral during a "Post Call", it's important to keep the conversation natural and personal. You can mention how much you enjoyed working with the customer and ask if they know anyone else who may be interested in Pampered Chef products. You can also offer a special incentive, such as a discount or free product, for any referrals they provide.
It is recommended to follow up for a referral at least two times during a "Post Call". If the customer is unable to provide any referrals during the first follow-up, you can try again during the second follow-up. However, it's important to not be too pushy or persistent, as this may make the customer uncomfortable.
If a customer declines to provide a referral during a "Post Call", it's important to respect their decision and not pressure them further. You can thank them for their time and mention that you are always available if they change their mind in the future. It's also important to remember that not all customers will feel comfortable providing referrals, so don't take it personally and continue to focus on providing excellent customer service.