P3/PWS Sync Issues: Troubleshooting and Solutions

[DebbieJ]

Mine is saying I don't have a PWS. Anyone else having problems?

 

[otisbg]

Just used it and it worked fine

 

[sandra foy]

have no problem with mines you might need to call HO

 

[Sheila]

Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

 

[Gina M]

Debbie,

Try running an update - that always works for me when I get that message.

 

[junkfortara]

Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

Mine did the same thing today. I signed into CC, reopened P3 and then it worked fine.

 

[AJPratt]

Every now and then I have the same problem. I go nuts with the updating.

 

[NooraK]

I haven't been able to get P3 to work at all since Friday night. Of course, I didn't discover the problem until it was too late to call tech support. I called them last night, and they had me send some log files over, and they said they'd get back to me in 24-48 hours. I guess I won't be entering my orders from my show tonight either!

 

[pampchefsarah]

Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

 

[NooraK]

Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

I can't even get P3 to open on my computer. I get a pop box that says something about an unexpected error, and that if I re-start P3 and it persists, that I should call tech support. Problem is, P3 never even starts up. I didn't want to do an uninstall and reinstall of the software in case tech support has another solution. I misplaced my USB drive for a while (though my son had gotten a hold of it and tossed it in the trash, but I found it), and I'm not sure whether I have the latest info backed up.

 

[DebbieJ]

I had to update and then it worked. Thanks!