Overcoming Objection (Before We Even Start!)

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Discussion Overview

The thread centers around strategies for overcoming objections from guests at Pampered Chef shows, particularly when many attendees are new and may not intend to make purchases. Participants share their personal experiences and insights on how to engage guests effectively and encourage sales.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses concern about guests attending for social reasons rather than purchasing.
  • Another participant shares their belief that new guests may be pleasantly surprised and end up making purchases.
  • Several users mention that they typically feel obligated to buy something, even if it's small, when attending a show.
  • One participant notes that their best show involved a group of newbies who ended up spending significantly.
  • Another participant suggests that engaging guests with product demonstrations can lead to increased interest and sales.
  • Some participants highlight the importance of making the show fun and interactive to encourage purchases.
  • One participant shares a strategy of explaining the checkout process to newbies to ease their experience.
  • Another participant mentions that shows with lower sales often lead to more bookings for future shows.
  • One participant discusses the effectiveness of starting the show by encouraging guests not to buy items they won't use, which can create a relaxed atmosphere.
  • Several participants suggest using icebreaker games to engage guests and familiarize them with products.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various strategies for engaging guests and encouraging sales, with no clear consensus emerging on the best approach.

Contextual Notes

Participants share a range of personal experiences and strategies based on their own shows, highlighting the variability in guest behavior and responses.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking for ideas on how to handle objections and enhance guest engagement during shows.

janej76 said:
Are they in Yorkshire? I'm happy to travel if they'd like a show! :cool:

East Yorkshire and London. My Mum and oldest sister are all near Beverley/Hull. I doubt they'll ever want to have show, but if they do I'll be sure to let you know! :)

I hope this show turns out really well for you - be sure to let us know how it goes.

Another thing to mention is how well designed kitchen tools make it quicker and easier to cook. Especially for most people who don't like to do a lot of cutting/chopping, the food chopper and mandoline are great (or the crinkle cutter for a cheaper example), and for those who already cook, the knives are really a good investment. High quality, super sharp and will last forever.

Also, I just love the garlic press for being able to use fresh garlic without getting my hands smelling of garlic for a week, and the microplane, I just love, love, love it. Those are great items for people who don't want to spend alot. Make sure you have someone use the microplane and the knives!
 
  • Thread starter
  • #32
I didn't think it was possible for this show to be worse than I imagined. But it was. My (lovely) host didn't remind anyone to come. So we had two guests. Then half-way through another one arrived. I took one order for £40. One of the other guests says she might make an order, but is going on holiday tomorrow, so will post it through hosts door tonight. She needs to check with her husband.The host "hadn't had chance" to look through and decide what to buy. Seems unlikely the show will even qualify. I knew it. the host just wasn't motivated. I tried coaching, but she wasn't very receptive. Every time I mentioned the points/half-price/bonus etc. she just said "oh we won't qualify so I won't get anything"... "people won't buy anything". I think this is what we call a self-fulfilling-prophesy.I suppose everyone has poor shows. I'm a bit upset about it actually. I love this job so much, but I can't deal with shows like this every week. It was a late starting (after 8.30) show, so it is a late finish too. And for what? No commission, no happy host, one booking, date NOT confirmed...Oh, and I dont' want to work Fridays, but changed it as the host thought more people would come if it was on a Friday rather than the thursday we originally booked...
 
Sorry to hear your show didn't go well :( I've had 2 people cancel on me in the last 48 hrs, so I know the feeling.
 
  • Thread starter
  • #34
Hathery said:
Sorry to hear your show didn't go well :( I've had 2 people cancel on me in the last 48 hrs, so I know the feeling.

Thanks! Just reread my post - I sound miserable don't I??!!

I've had a couple of other disappointments this weekend too, but I'm carrying on the best I can. That's all we can do right?

Keep on going :)
 
You too :)
 
ChefBeckyD said:
I've done shows on my knees around a coffee table! Once, I even demo'd a Turtle Fudge Skillet Cake that way!

Been there done that too! lol:chef:
 
heat123 said:
Been there done that too! lol:chef:
HA! I just booked a show tonight with the same host that I did the Cake for around the coffee table. (she has a very small apt. with a galley kitchen, and a dining area just big enough for a small table) This time she wants a Power Cooking Show! This is going to be fun around the coffee table in her living room!:D:thumbup:
 
  • Thread starter
  • #38
my host had stone floors...
 
janej76 said:
my host had stone floors...

Ouch!:eek:



(it wasn't a castle was it? Hee Hee - sorry, couldn't resist!:D)
 
I just have to wonder why people have these parties if they dont want to?
 
I was wondering that too. If a hosts says, "oh we won't qualify so I won't get anything"... "people won't buy anything". WHY HAVE A SHOW? I probably would have said (as politely as possible) "I love bookings and am excited to do your show, but may I ask why exactly are you having a show?". This is a (2nd) job for me and I do it for the enjoyment, BUT also to make money. I would be so PO'd to go through all that trouble and sacrifice of time to make nothing. I'm sorry this happened to you. It happened to me also last year. I drove 1 1/2 hours for a show with a $20 order.
 
  • Thread starter
  • #42
No it wasn't a castle. We might live in the UK, but we don't all live in castles ;)Jessica & Melanie, I absolutely agree why host and then have a negative attitude towards the hosting responsibilities. I think that in this host's case, she really liked the idea of Pampered Chef, and loved the products. She would have been a great high spending guest at a show. I got talking to her at the toddler craft group she ran, but she'd never been to a show. Once the reality of organising it hit, she probably wished she'd never agree. The end result was that she paid full price for her products, and I put an outside order on that my director gave me. So the show did qualify, and she did get some freebies. She's happy enough. The really good news was that the one paying guest told all their friends what a great party it was, how they'd missed out etc. And she wants to host a show so they can see what they missed. So that may turn out to be a fab show. Which would mean this cr***y one was worth it after all!!
 
janej76 said:
So that may turn out to be a fab show. Which would mean this cr***y one was worth it after all!!

Way to turn that lemon into lemonade! :)
 

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