Ordering for a Customer From My Computer

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Discussion Overview

This thread discusses experiences related to placing individual orders for customers through a computer, specifically addressing issues with the system recognizing the consultant as the customer. Participants share their challenges and solutions encountered during the ordering process.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes difficulty in placing an order for someone else, noting the system defaults to their name instead of the customer's.
  • Another participant mentions a potential solution involving logging in as a customer, suggesting the creation of a screen name and password.
  • One participant shares that clearing cookies allowed them to successfully place an order as a customer, although it required re-logging into other sites.
  • Several users mention that there is an option to input a different shipping address during the ordering process.
  • One participant expresses gratitude for discovering a way to change the order to a guest order, which resolved their issue.

Areas of Agreement / Disagreement

Views differ on the ease of navigating the ordering system, with some participants finding solutions while others continue to experience challenges.

Contextual Notes

Participants are sharing personal experiences with the ordering system, highlighting various technical aspects and user interface challenges without implying any official guidance.

Who May Find This Useful

Consultants who encounter similar issues when placing orders for customers may find the shared experiences and solutions relevant.

B
BethCooks4U
Gold Member
Messages
12,926
I am trying to place an individual order for someone on my computer (also tried to do it from dh's) and it keeps thinking it's ME ordering. I don't see how/where I can tell them the person's name. I know I can change the address but it won't let me change the name.

Has anyone else had this happen? What did you do? I am on a call back from HO but wait time is THREE HOURS!
 
BethCooks4U said:
I am trying to place an individual order for someone on my computer (also tried to do it from dh's) and it keeps thinking it's ME ordering. I don't see how/where I can tell them the person's name. I know I can change the address but it won't let me change the name.

Has anyone else had this happen? What did you do? I am on a call back from HO but wait time is THREE HOURS!
Click to expand...

I think when you try to order & it goes to the consultant screen if you go to the bottom of the page it says log in as customer. You will probably have to make a screen name & password or something to that affect, but it works...i think...try it:o :o :o
 
  • Thread starter
  • #3
Thanks! I didn't see that there!
 
I cleared my cookies and was able to order as a customer, but then you have to log into sites that usually "remember" you!
 
It does give you a place to input a different address for shipping during the ordering process.
 
  • Thread starter
  • #6
bbauman07 said:
It does give you a place to input a different address for shipping during the ordering process.
Click to expand...
I know but it would have still said my name. Thanks to the brilliant people on this site I learned to look for the small print at the bottom where I could change it to a guest order and then it was fine. I just put c/o my address as hers - but you're right I could have changed it later to be shipped to me.

Thanks again!
 

Frequently Asked Questions

How do I place an order for a customer from my computer?

To place an order for a customer from your computer, log into your Pampered Chef consultant account. Navigate to the 'Orders' section and select 'New Order.' Enter the customer's information, add the desired products to the cart, and proceed to checkout to complete the order.

Can I use a customer’s credit card to place an order online?

Yes, you can use a customer's credit card to place an order online. During the checkout process, you will have the option to enter the customer's payment information. Make sure to obtain their permission before using their card.

What if I need to change an order after it has been placed?

If you need to change an order after it has been placed, you can do so by contacting Pampered Chef customer service. They can assist you with modifications, but it's important to do this as soon as possible since changes may not be allowed once the order is processed.

Can I track the status of an order placed for a customer?

Yes, you can track the status of an order placed for a customer. Log into your consultant account and go to the 'Orders' section. There, you can view the status of all orders, including shipping information and delivery updates.

What should I do if a customer wants to return an item?

If a customer wants to return an item, you should refer them to the Pampered Chef return policy. You can assist them by providing the necessary information and guiding them through the return process, which typically involves contacting customer service for a return authorization.

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