Ordered with Wrong Discount Numbers - Do I Need to Call HO?
- Thread starter jenniferlynne
- Start date
Click For Summary
Discussion Overview
The thread discusses experiences related to submitting orders with incorrect discount numbers and the potential need to contact the Home Office (HO) for corrections. Participants share their personal experiences with similar situations and the outcomes they faced.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant mentions realizing after submitting an order that they had entered incorrect discount numbers and questions whether they need to contact HO.
- Another participant shares their experience, suggesting that calling HO should resolve the issue.
- One participant recounts a past experience where they forgot to add a guest special and had to track down items, indicating that mistakes can happen during order processing.
- A different participant reflects on a recent order that was put on hold due to an incorrect host discount number and a credit card issue.
- Another participant advises caution and double-checking orders, sharing a personal lesson learned from a similar mistake that resulted in an unresolvable situation.
Areas of Agreement / Disagreement
Views differ on whether contacting HO is necessary, with some participants suggesting it is helpful while others share experiences where issues could not be resolved.
Contextual Notes
Participants discuss their experiences in the context of submitting orders, particularly around deadlines and the challenges of managing multiple orders and discounts.
Who May Find This Useful
Consultants who are navigating order submissions and dealing with discount numbers may find the shared experiences relevant.
The system took them, so I didn't catch it. Do I need to call HO or will they even catch it? I don't want the order to get held up for wrong numbers.
- 3,662
- 245
Boomer Sooner
Shannon Overstreet
- 12,926
Call HO once the show has been received. Tell them exactly who you forgot to get the cutting boards for. They will look at the individual packing order, see that yes, she spent enough and no, the bonus wasn't on there. They will then send the cutting boards out. This happened to me the other day and they were very nice about it!Sooner PC said:
- 12,926
When I was posting the above note I had a bad feeling. I looked at a show I had sent in 2 hours previously (in a hurry to beat the last day crush of orders that they get).
Well, the past host had ordered the Exec. Skillet ($50) and I forgot to put on her cutting board. AND the host order was $49.55. When that happens I add a seasons best to get them to $50 + the guest special. I called and they said "nothing we can do".
Oh, well. Lesson learned.
Frequently Asked Questions
What should I do if I ordered with the wrong discount numbers?
If you ordered with the wrong discount numbers, it’s important to review your order details first. If the error is significant and affects your total, you should contact Home Office (HO) for assistance.
Will I be able to correct the discount numbers after placing the order?
Once an order is placed, changes to discount numbers may not be possible through the online system. It’s best to call Home Office as soon as you realize the mistake to see if they can assist you in correcting the order.
How do I contact Home Office for assistance?
You can contact Home Office by calling their customer service number or using the contact form on their official website. Make sure to have your order details ready to expedite the process.
Is there a time limit for calling Home Office after placing an order?
Yes, there is typically a time limit for making changes to an order. It’s recommended to contact Home Office as soon as possible, ideally within 24 hours of placing the order, to increase the chances of resolving the issue.
What information should I have ready when I call Home Office?
When calling Home Office, have your order number, the details of the discounts that were incorrectly applied, and any other relevant information ready. This will help the representative assist you more efficiently.
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