Online Show Orders--Not Getting Emails

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There are ongoing issues with delayed email notifications for online orders, leading to missed opportunities to fulfill customer requests. In two separate instances, orders placed on June 12 and June 20 did not trigger timely email notifications, causing complications after shows had closed. Users are advised to regularly check their Personal Websites (PWS) for orders, both open and closed, to avoid missing out on sales. The recommendation to contact Tech Support for resolution has been made to address these notification delays.
C
chefkathy
Hey ladies,

This is the 2nd time this has happened to me, so I thought I'd let you all know.

I got an online order on 6/12. I didn't get the email notifying me until almost a week later and we had already closed the show!

Another online order was placed on 6/20 and I still have not received the email for that one. I happened to notice it tonight when I logged into CC to retrieve an order on another show.

I will be calling Tech Support to see what's going on, but just wanted to give y'all a heads up too. Guess I will be checking all shows on my PWS before I close them now.
 
I've had that happen too many times. So now I always check. Hope you can salvage the OOO
 
  • Thread starter
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Yes, the one on the show that was already closed still wants her stuff. :)
 
That's only happened to me once, but I'm glad you posted this. I need to check more often just incase.
 
Thanks Deb! I just checked mine, open and closed and I'm good!
 
I rarely check... thanks for the heads-up! :)
 

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