Online Order, Can She Pay by Credit Card After the Fact?

[babywings76]

Someone placed an order for a show on my website but didn't put payment info. It's actually the past host, and since she didn't know how to enter in her 60% off, she just left the payment blank. She wanted me to calculate it and let her know. Now she e-mailed me and wants to know if she can pay online. Is is possible for her to retrieve her order and edit her payment info? I'll probably just have to call her tomorrow and get the info over the phone, right?

 

[mscharf]

I could be wrong, but I think you are right. It is probably easier to just do it over the phone.

 

[DebbieJ]

yeah, just get it over the phone.

 

[byrd1956]

She will have to give the information to you, so you can credit her payment. The order won't go though without a payment. She could go back to your website and put the order in again with all the information. If the order goes on a show you have to get the information anyway and you are aware not to double order her order. If it is an individual order and she has not paid and just wanted contacted by you, I bet she could do the process again completing the order w/all the information. You would not be able to complete the order for her w/o all the information, so there would only be one order for her. (Sorry if this is a little confusing...I am tired and have had a major headache all day)

 

[AnaCash]

Hi there! Thank you for reaching out. I'm sorry to hear about the confusion with the payment for your past host's order. Unfortunately, once an order has been placed on the website, the payment information cannot be edited or retrieved. However, I would be happy to assist your host in placing a new order with the correct discount and payment information. Please let me know if you would like me to reach out to her or if you prefer to handle it yourself. Thank you for your understanding and I look forward to helping you and your host with this order. Have a great day!