Ok, Still No Merrill Stickers and You Won't Believe This

Click For Summary

Discussion Overview

This thread centers around participants' experiences and frustrations regarding the delayed delivery of Merrill stickers associated with their calendars. Many express dissatisfaction with customer service interactions and share personal anecdotes related to their orders.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant recounts a frustrating call where they were told it was not the 10th business day as expected, leading to further confusion about the shipping method.
  • Another participant expresses disappointment in customer service, recalling advice about the importance of good customer service and noting a general lack of awareness among representatives.
  • Several users mention their own struggles with receiving stickers, with one participant detailing multiple calls and conflicting information about shipping methods.
  • One participant shares that they received their stickers via USPS, while another celebrates receiving theirs and even makes a light-hearted rhyme about it.
  • Some participants inquire about the purpose of the stickers, noting discrepancies in their calendars and seeking clarification on corrections.
  • Another participant mentions customer service issues with Merrill, expressing frustration over perceived incompetence.
  • One participant shares an experience of having stickers sent to an old address, highlighting issues with address management by Merrill.
  • Several users express ongoing irritation over the delays and the impact on their ability to provide hosts with the correct materials.

Areas of Agreement / Disagreement

Views differ among participants regarding their experiences with customer service and the timely receipt of stickers. Some express frustration while others share positive outcomes, indicating no clear consensus on the overall experience.

Contextual Notes

Participants are primarily discussing their personal experiences with customer service related to the delivery of stickers for calendars, with some referencing the impact on their business activities.

Who May Find This Useful

Consultants experiencing similar issues with sticker deliveries or customer service may find the shared experiences and frustrations relatable.

N
Nanisu
Gold Member
Messages
1,199
So of course I called them, today being the 10th business day from the day they allegedly sent them.....

And she told me (no kidding) "Ma'am, today is NOT the 10th day, it is the 9th day, today is a holiday", so I asked her if they were coming by mail or UPS, and she couldn't tell me.....

so I will call tomorrow. This is ridiculous.
 
GRRRR!!!! She had an attitude huh? Lovely... I swear people don't have grasp on customer service anymore. I remember after getting my first job my boss told me, "It's important that your til balances at the end of your shift, but what's more important is customer service!!!" She's right. I always remember how if you get good customer service you might tell someone but if you get bad customer service you'll tell a ton of people... I don't think they realize this or how much many of us are very upset with them.

I really hope to get the stickers soon. I have several shows this month and next and I was hoping to be able to give each host a calendar without explaining the fact that I'll get them the stickers when they come in...

Again a big, GRRR! http://i57.photobucket.com/albums/g239/jessicafawn/smilies/overreact.gif
 
You have got to be kidding me! I would call and talk to a supervisor AND let Pampered Chef know. That is horrible.
 
I've always taught my kids "it's nice to be important, but it's more important to be nice"
Merrill does have issues with customer service
 
I'm dealing with the same thing :( I've called 3 times about my stickers - on Friday the person (I think her name was Carrie) told me that she would send then 2nd day UPS, I claled on Monday and found out they were send USPS....not happy! I called HO, but the wait was 2+ hours and I didn't have time to wait. I'm calling now, maybe they won't be so busy this late.
 
Mine came Monday, (stickers) via regular USPS mail.
 
Hooray! I got stickers today! (oh, and I made a rhyme too ;) )
 
pamperedlinda said:
Hooray! I got stickers today! (oh, and I made a rhyme too ;) )
Click to expand...

You're a poet...and didn't know it! :rolleyes: :D

Yeah on getting your stickers!! :)
 
I hear all this talk about stickers. I just got my calendars yesterday and there aren't any stickers. What is it that the stickers are supposed to correct? I want to be sure my calendars are correct before I start sending them out.
 
PChefRenee said:
I hear all this talk about stickers. I just got my calendars yesterday and there aren't any stickers. What is it that the stickers are supposed to correct? I want to be sure my calendars are correct before I start sending them out.
Click to expand...

The original Calendars had 2 - Nov 3rds and no Nov 2nd
 
pamperedlinda said:
The original Calendars had 2 - Nov 3rds and no Nov 2nd
Click to expand...

Thanks! I just checked a few and they are fine. They must have corrected the error before mine were printed.
 
Nanisu said:
So of course I called them, today being the 10th business day from the day they allegedly sent them.....

And she told me (no kidding) "Ma'am, today is NOT the 10th day, it is the 9th day, today is a holiday", so I asked her if they were coming by mail or UPS, and she couldn't tell me.....

so I will call tomorrow. This is ridiculous.
Click to expand...

Technically the 10th isn't a holiday, the 11th is. It's Veterans day and my bday:)
 
I am having some customer service issues with merrill right now as well.
they are playing dumb to the fullest to, which is really starting to annoy me!
 
tabnat80 said:
Technically the 10th isn't a holiday, the 11th is. It's Veterans day and my bday:)
Click to expand...

Happy Belated Bday!
 
Got my calendars a couple of days ago and then I got my stickers via USPS.
 
I was at a vendor fair and there was a TS and Stampin vendor there. They also use Merrill and hate them! It is a slight comfort to know that they just aren't rude to us...not to mention we are not the only company not happy with them.
 
Well, apparently they also keep only the last address they shipped to on file for consultants. When I was at my grandparents this summer, I ordered and had it ship to granny's. Guess where my stickers ended up? When I asked if they would send some to me at my home address, they said they would, but I havent seen anything yet.
Thankfully, I will be at grannys for Thanksgiving. Lets hope she still has them for me.
 
Still haven't received mine either... this is getting really irritating... I haven't given any of my hosts one since finding out about the mistake. GRRRR!!!!
 

Frequently Asked Questions

What are Merrill Stickers and why are they important?

Merrill Stickers are promotional materials used in direct sales, particularly by Pampered Chef consultants, to enhance customer engagement and incentivize purchases. They often represent special offers or rewards for customers, making them a valuable tool for driving sales and building customer loyalty.

Why haven't I received my Merrill Stickers yet?

There could be several reasons for the delay in receiving your Merrill Stickers. It may be due to shipping issues, supply chain disruptions, or administrative errors within the company. It's best to check with your Pampered Chef consultant or customer service for specific updates regarding your order.

What should I do if I still haven't received my Merrill Stickers?

If you haven't received your Merrill Stickers, first reach out to your Pampered Chef consultant for assistance. They can provide updates on your order status or help resolve any issues. Additionally, contacting Pampered Chef customer service may offer further insights into the situation.

Are there alternative promotional materials I can use in the meantime?

Yes, while waiting for your Merrill Stickers, you can utilize other promotional materials such as digital coupons, social media promotions, or personalized emails to engage your customers. These alternatives can help maintain interest and drive sales until the stickers arrive.

How can I stay updated on the status of my Merrill Stickers?

To stay updated on your Merrill Stickers, regularly check your email for any communications from Pampered Chef regarding shipping updates. Additionally, you can follow Pampered Chef's official social media channels or join consultant groups for real-time information and support from fellow consultants.

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