Oh No! My Cookie Sheet Stoneware Broke!

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Discussion Overview

The thread discusses a participant's experience with a broken cookie sheet stoneware, including inquiries about replacement options and factors that may contribute to breakage.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares their experience of a broken cookie sheet stoneware while cooking chicken in the oven.
  • Another participant asks how long the stoneware has been owned, suggesting that if it is still under the guarantee, it may be replaced.
  • One participant notes that if the stoneware was purchased less than three years ago, it should be eligible for replacement.
  • Another participant mentions that breakage can occur due to air bubbles in the clay, but replacement should still be possible.
  • One participant compliments another's profile icon, which appears unrelated to the main topic.

Areas of Agreement / Disagreement

Views differ on the specifics of replacement eligibility, but there is a general understanding that replacement may be possible under certain conditions.

Contextual Notes

Participants share personal experiences and insights regarding the durability of stoneware and the replacement process, reflecting on their own usage and ownership timelines.

Who May Find This Useful

Consultants and users of Pampered Chef stoneware may find this discussion relevant, particularly those interested in product durability and replacement policies.

rsmpta
Messages
72
My cookie sheet stoneware BROKE!! While i was cooking chicken on it IN THE OVEN!!

I'm just floored!?!?!? :(

Exactly what do I do to get it replaced...they do replace them right...it is late and my brain is kinda foggy!
 
How long have you had it? If it is still under the guarantee time yes they will replace it!
 
  • Thread starter
  • #3
chefkristin said:
How long have you had it? If it is still under the guarantee time yes they will replace it!

hmmm not sure i'll have to check on that......
 
Is it a product that came with your kit or that you purchased as a customers - If you have had it less than 3 years you should be able to get it replaced. If not you can purchase a new one at a discount as a consultant.
 
I love your I am just cool like that icon
 
Sometimes there's a little air bubble in the clay that will cause breakage - even after much use. It happens. But you should be able to have it replaced.
 

Frequently Asked Questions

What should I do if my Cookie Sheet Stoneware broke?

If your Cookie Sheet Stoneware broke, first assess the damage. If it is a clean break and the pieces are still usable, you may be able to continue using it with caution. However, if it is severely damaged or has sharp edges, it is best to discontinue use for safety reasons.

Is my broken Cookie Sheet Stoneware covered under warranty?

Can I still use my broken Cookie Sheet Stoneware?

It depends on the extent of the damage. If the stoneware has only minor chips and is still intact, you may continue to use it. However, if there are significant cracks or pieces missing, it is safer to replace it to avoid any potential hazards while cooking.

How can I prevent my Cookie Sheet Stoneware from breaking in the future?

To prevent future breakage, avoid sudden temperature changes, such as placing a cold stoneware piece in a hot oven. Always preheat your oven before placing the stoneware inside, and avoid using metal utensils that could scratch or damage the surface.

Where can I purchase a replacement for my broken Cookie Sheet Stoneware?

You can purchase a replacement Cookie Sheet Stoneware directly from the Pampered Chef website or through a Pampered Chef consultant. Check for any ongoing promotions or discounts that may apply to your purchase.

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