"Oh, I Thought You Already Took the Money Out"

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Customers often misunderstand payment processing timelines, believing charges occur immediately rather than upon completion of a service. This can lead to issues, such as declined cards when customers mistakenly spend money they have not yet been charged for. The importance of tracking account balances is emphasized, especially for those living paycheck to paycheck. Communication between couples regarding shared accounts is also questioned. A specific case involved a customer whose card was declined, causing potential complications for a host's benefits, but ultimately the payment was successfully processed after a follow-up with headquarters.
C
chefkathy
Even though I tell my customers "your card will not be charged until we turn in the entire show" they still think that it comes out immediately.

I had a declined card this week and when I called the customer she said " oh I though you already took it out so I told my husband he could use the card for xxxx."

This burns me up! Why don't you check your BANK STATEMENT first?!?!?!

If only common sense were not so uncommon....
 
Don't people keep track of their accounts/money? I never understand how people can spend money multiple times and not know. :confused: Even if the money isn't subtracted out of the account yet I know that I wrote that check or charged that debit. Especially if they live paycheck to paycheck! When my account is anywhere near close I know EVERY penny that is spent and where I spent it. It's harder when there are 2 using the account but don't couples TALK any more?

shaking my head...
 
UGH! I feel for you Deb! :grumpy:
 
SOrry Deb. Is she giving u a new cc #?
 
  • Thread starter
  • #5
I'm with you Beth, I just don't get it....She was going to call me back. No call back yet. I need this show resolved by the 19th to get paid mid month so I'm not sweating it--YET.
 
ya know, Janet Up North has a saying about "lifeguards in the gene pool".....the fact that there are NONE!!!! This is proof! I look at our bank statement on line everyday...I know what is coming in and going out....
 
  • Thread starter
  • #7
Just an update....I FINALLY got a hold of her again. She told me to try it again and if it didn't go through to cancel her order. That would have changed my host's benefits, so I was pretty pissed.But I called HO, they reran it, and it WORKED! YAY!!
 
DebbieJ said:
Just an update....I FINALLY got a hold of her again. She told me to try it again and if it didn't go through to cancel her order. That would have changed my host's benefits, so I was pretty pissed.

But I called HO, they reran it, and it WORKED! YAY!!
Click to expand...

Yay!!
Glad to hear it :)
 
Well that was kind of close! So glad the host did not get impacted.
 

Frequently Asked Questions

What does "Oh, I Thought You Already Took the Money Out" mean in the context of direct sales?

This phrase typically refers to a misunderstanding or assumption by a customer regarding payment processing. Customers may believe that their payment has already been deducted from their account, leading to confusion when they are informed otherwise.

How should I respond if a customer says, "Oh, I Thought You Already Took the Money Out"?

It's important to clarify the payment process. You can explain that payments are processed at the time of order fulfillment and that they will see the charge on their account shortly after the order is shipped.

What can I do to prevent misunderstandings about payment processing?

To prevent confusion, clearly communicate your payment policies upfront. Provide customers with information about when charges will appear on their accounts, and consider sending a confirmation email that outlines the payment details after an order is placed.

Is it common for customers to be confused about payment processing in direct sales?

Yes, it is quite common. Many customers may not be familiar with the direct sales model and how payment processing works, leading to assumptions about when their payment will be deducted.

What should I do if a customer disputes a charge related to their order?

If a customer disputes a charge, listen to their concerns and review the order details with them. Provide clear documentation of the transaction and explain the payment timeline. If necessary, escalate the issue to your supervisor or customer service for further assistance.

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