Nothing Replaces Getting on the Phone

[DebPC]

I have discovered over the last few years that even though the company sends "Your discount is about to expire emails" and I send an email newsletter etc. Nothing gets me more business than getting on the phone. You can send out flyers and drop off catalogs. But the personal one to one phone contact- the excitement and warmth in your voice will yield the best results.So certainly use the computer as a way to communicate and keep your guests up to date, but don't use it as a substitute for making those very important customer care calls.

 

[DebPC]

There isa technique for turning around your business if it's in a slump. I've heard you should make 5 phone calls to live bodies for 21 straight days. Leaving a message doesn't count.

 

[saradest]

What do I say???What do I say when I make these calls. I've always depended on my shows giving me bookings and now I'm in a slump. I need to make calls and don't know how! I hope I don't sound stupid, I am really just a chicken!

 

[PamperedGinger]

If it is a past costumer, you can say you are doing your Out of the Box calls....do you have your products out of the box?

Hi this is **** with Pampered Chef, we met at ****'s party. I am doing my out of the box calls to see if you have your **** out of the box.

You can also make, BIG MAC CALLS....Morning After Calls. I've attached a script.

You can download the words to say right of the PC website under downloads.

 

[AnaCash]

Hi there,I completely agree with you! While technology certainly has its benefits in our business, nothing beats the personal touch of a phone call. It allows us to connect with our customers on a more personal level and build stronger relationships. Plus, hearing the excitement and warmth in our voices can be contagious and really get our customers excited about our products.I always make sure to balance my use of technology with making those important customer care calls. It's a great way to not only remind them of any upcoming promotions or discounts, but also to check in and see how they're doing. It's all about building that trust and rapport with our customers.Thanks for sharing your insight and reminding us of the value of personal phone calls.Best,