No Call Policy Changes: What You Need to Know

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Recent policy changes at the head office (HO) have left many individuals frustrated due to a lack of communication regarding supply orders. It was revealed that HO no longer has the staffing to notify customers when their orders are on hold, a policy that has been in effect for the past seven months. Customers are now required to proactively check their order statuses, including supply, personal, and sample orders. There are reports of supply orders remaining on hold despite being told they were released, leading to delays before critical events. The email notifications for holds are now limited to credit card issues, further complicating the situation for those with other types of holds. Instances of unresolved holds on show orders have also been noted, causing additional distress for those relying on timely deliveries. Overall, the changes have prompted a need for individuals to monitor their orders more closely and to contact HO frequently to resolve issues.
C
chefkathy
Along the same lines of Colleen's vent and policy changes without notification.I sent in a Supply Order last Thurs. I need it by today. I live 30 mins from HO, so this shouldn't be a problem, right?Well, I checked the shipment status on Tues and noticed it said it was ON HOLD! WTF???I called HO and we got it taken care of, but I asked why I hadn't been notified.SHE SAID THEY NO LONGER HAVE THE STAFFING TO CALL EVERYONE WHEN ORDERS ARE ON HOLD AND WE NEED TO BE CHECKING EVERYTHING!!!! I don't know if this applies to show orders--I have still been receiving emails for those b/c it's usually a declined card. She said this "no call" policy has been in effect the last 7 mths or so.So now in case you wanted ANOTHER thing to keep track of, make sure you stay on top of your supply, personal, and sample orders AS WELL AS your adjustments.YIPPEE!!!BTW--my supply order STILL says hold even though she told me she released it. I would really like it to arrive today--I have a show tonight that I needed some of the things for!
 
Thanks for the heads-up! I've become a bit overly compulsive checking everything since my last little go-around with HO!I am LOVING the resolve CCs online though! Why was your order on hold?
 
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I ordered a free trivet even though I got one at conference. Last season they still sent it. Guess they're keeping closer tabs on that this time. :)
 
DebbieJ said:
I ordered a free trivet even though I got one at conference. Last season they still sent it. Guess they're keeping closer tabs on that this time. :)
Click to expand...

I thought about doing that and now am glad I didn't. My supply order still hasn't shipped either though, it is just showing picked.
 
DebbieJ said:
Along the same lines of Colleen's vent and policy changes without notification.

I sent in a Supply Order last Thurs. I need it by today. I live 30 mins from HO, so this shouldn't be a problem, right?

Well, I checked the shipment status on Tues and noticed it said it was ON HOLD! WTF???

I called HO and we got it taken care of, but I asked why I hadn't been notified.

SHE SAID THEY NO LONGER HAVE THE STAFFING TO CALL EVERYONE WHEN ORDERS ARE ON HOLD AND WE NEED TO BE CHECKING EVERYTHING!!!! I don't know if this applies to show orders--I have still been receiving emails for those b/c it's usually a declined card. She said this "no call" policy has been in effect the last 7 mths or so.

So now in case you wanted ANOTHER thing to keep track of, make sure you stay on top of your supply, personal, and sample orders AS WELL AS your adjustments.

YIPPEE!!!

BTW--my supply order STILL says hold even though she told me she released it. I would really like it to arrive today--I have a show tonight that I needed some of the things for!
Click to expand...

Yeah, like adjustments are even watchable right now. I guess I just need to call them every week to see the progress of any outstanding adjustments until they fix that page! :yuck:
 
They DON'T call for holds on shows. You DO get an e-mail...at least you SHOULD -- I didn't...and the order was on hold for almost a week!

What's going on? You'd think with the changes in the career plan they could pay for more support staff...???

Ok vent done -- on to a show!
 
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Unfortunately, the email notification is only for credit card holds now. I found this out the hard way. It's been that way for awhile. I kept seeing discrepancies on the old IPT where my team showed x amount of shows, but when I added up each consultants shows, one or more was missing. I had to call HO to find out why. Oh well, {{sigh}}.
 
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My supply order did not arrive today as promised. I am not happy.
 
I was shocked last week when I called during the day to get 3 reference numbers and they answered on the first ring!:eek: Everything went well, except I have a customer that wanted to return her metal square pan and instead of a refund, the sent her yet another one!!!:grumpy:

She called HO and I will too.

Sorry you are having such problems, Deb. I can totally understand your frustration. I would be steaming.:grumpy:
 
I had a supply order on hold in April that I had no idea about. Finally after a week or so of not getting it I checked and it was on hold. I called and it was b/c I ordered one too many of the free breast cancer flyers. Why could they just have not given me the extra one...they were free?!?! Ugh...I learned my lesson and watch it all now.
 
Okay I have a VENT, too!

I had a show, my second for Aug for the promotion. I submitted it and it was on hold for credit card. The lady put on a Round Up donation of $2.37 for a grand total of $50. Well, the lady decided she didn't have $50 in the budget this month (after 3 days of trying to contact her and finally having to call the host). So I called HO to cancel her order. Thought it was done, right?! I got it in on the deadline date, the 19th. Well, I didn't check it again until Monday (the 24th) and it was still on HOLD!! WTH?! I called HO again and told them what happened. The person I spoke to said that the original HO worker didn't take off the Round Up donation. I never got another notification! I thought it was good to go!! So now I don't get my profesional looking slide and the show is just making it's way here!

That was crazy! They could've sent another email or something!!
 
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  • #12
Chef Kearns said:
Okay I have a VENT, too!

I had a show, my second for Aug for the promotion. I submitted it and it was on hold for credit card. The lady put on a Round Up donation of $2.37 for a grand total of $50. Well, the lady decided she didn't have $50 in the budget this month (after 3 days of trying to contact her and finally having to call the host). So I called HO to cancel her order. Thought it was done, right?! I got it in on the deadline date, the 19th. Well, I didn't check it again until Monday (the 24th) and it was still on HOLD!! WTH?! I called HO again and told them what happened. The person I spoke to said that the original HO worker didn't take off the Round Up donation. I never got another notification! I thought it was good to go!! So now I don't get my profesional looking slide and the show is just making it's way here!

That was crazy! They could've sent another email or something!!
Click to expand...


I would call back and ask for a supervisor. This was THEIR mistake, not yours.

With my supply order, I called and resolved it, hold was done, but it STILL hadn't shipped. The first HO rep never released it! I ended up getting it about a week after when it should have been here. :(

Call and keep pushing! This is NOT your fault!
 

Frequently Asked Questions

What is the No Call Policy in Pampered Chef?

The No Call Policy in Pampered Chef is a guideline that restricts consultants from making unsolicited sales calls to potential customers. This policy is designed to ensure that all interactions are respectful and consensual, promoting a positive experience for both consultants and customers.

Why has the No Call Policy changed?

The No Call Policy has been updated to better align with current marketing practices and to enhance the overall customer experience. The changes aim to provide consultants with clearer guidelines on how to engage with potential customers while respecting their privacy and preferences.

How will the changes to the No Call Policy affect my sales strategy?

The changes to the No Call Policy may require you to adjust your sales strategy by focusing more on online engagement and consent-based marketing methods. This includes utilizing social media, email marketing, and other digital platforms to connect with potential customers without making unsolicited calls.

What should I do if I receive a complaint about my calling practices?

If you receive a complaint regarding your calling practices, it is important to address it promptly and professionally. Review the updated No Call Policy, ensure you are in compliance, and communicate with the individual to understand their concerns. Taking corrective action and showing willingness to adapt can help maintain your reputation as a consultant.

Where can I find more information about the updated No Call Policy?

More information about the updated No Call Policy can be found in the official Pampered Chef consultant resources, including the consultant portal and training materials. It is also advisable to attend any training sessions or webinars offered by Pampered Chef to stay informed about policy changes and best practices.

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