New Web Updates: Troubleshooting Tips for Consultants | NED's Latest Info

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Discussion Overview

This thread discusses various troubleshooting tips and experiences related to the new web platform for Pampered Chef consultants. Participants share their personal experiences with issues encountered while using the site, including problems with entering shows, sending evites, and migrating contacts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, shared that there were issues with entering phone numbers when signing up new consultants, suggesting that only numbers without dashes or parentheses should be used.
  • Another participant mentioned a workaround for entering shows by modifying a closed show from the old platform, which they found effective.
  • Several users reported mixed success with adding shows and sending evites, with some experiencing issues while others noted improvements.
  • One participant expressed frustration over problems with the supply cart, indicating inconsistencies in pricing displays.
  • Another participant recounted an experience where an order placed by a friend was incorrectly assigned to another consultant, raising concerns about the order process on the new site.
  • Multiple participants noted issues with migrating contacts, with some receiving duplicate entries while others found their contacts missing despite receiving success messages.

Areas of Agreement / Disagreement

Views differ on the effectiveness of the new web platform, with some participants reporting successful experiences while others highlight ongoing issues and frustrations. No clear consensus emerges regarding the overall functionality of the site.

Contextual Notes

Participants are sharing personal experiences and troubleshooting tips related to the new web platform, reflecting a range of challenges faced by consultants during the transition.

Who May Find This Useful

Consultants who are navigating the new web platform may find the shared experiences and troubleshooting tips relevant to their own situations.

baychef said:
Yes, please let HO know everything...I do not like the fact that new consultants have no choice but to use the web based with so many errors going on.
Click to expand...

And I don't like the fact that we can't set up shows on our old PWS:mad: I know I am behind and I haven't completed all the training although I did take some and I haven't even attempted to import my contacts or use the new web much at all. I spent most of one day setting up the new website, all because I got a surprise catalog show and when I went to set it up online couldn't use my old pws. Then I had to let the host know that she had to invite her sister who wanted to order online because it was too much work to explain that we have 2 websites right now. Then she had to add an account to add her sister, took a day or two then the sister added her account and couldn't get her order added to the right show. I ended up just having her email me her order, I was out of time to figure it out and had to just tell them we had a big upgrade and I couldn't figure out what was wrong :cry::cry: This is very frustrating, I don't want the host to quit getting orders and I am stuck using the new web which I don't want to touch with a 10 foot pole!!! I have too many other things in my life making me crazy to deal with this right now (and I know others do to, not trying to be selfish here)
 
I agree, Chantelle! I would recommend to anyone who has not set up their new web to wait -- you can't go back once you do and its not working right. I sure wish I could go back! I was just too excited. :(

Sandi
 
sandilou2 said:
I agree, Chantelle! I would recommend to anyone who has not set up their new web to wait -- you can't go back once you do and its not working right. I sure wish I could go back! I was just too excited. :(

Sandi
Click to expand...

Even if you wait you can not set up new May shows on the old pws. It forces you to use the new web. I haven't even tried to type a show on the new web.
 
  • Thread starter
  • #34
This was posted by another director in my group:

After being unable to submit a show this weekend I called corp today to try and find the issue.
1st glitch found) If you enter the Name or email of a guest incorrectly it can't be fixed. They're working on changing that.
2nd) Make sure you start numbering your shows where you left off in P3! I guess I missed the memo, but shows will not submit if you had a previous P3 show with the same number.
3rd) Split payments are not working correctly!!!! If you receive cash/check AND a credit card payment, the system is charging the entire balance on the card. I'd suggest collecting only cash or only credit. If you've already done a split payment, contact the finance department to make sure your guest gets charged correctly.
 
cincychef said:
Even if you wait you can not set up new May shows on the old pws. It forces you to use the new web. I haven't even tried to type a show on the new web.
Click to expand...
.

I think you can if you don't set up and publish your new site. Once you do that, no more going back to the old site for shows. I have a Relay for Life Fundraiser set up on the new site. DEEPLY concerned! :sick: I was hoping I could go back to something I knew worked -- no luck.

Sandi
 
Okay, I held off as long as I could and am just now cleaning my contacts. I have over 400 duplicate contacts!! Urgh! Anyway...I have some May shows that are set up in my old PWS, but I had not started a show for them in P3. I can no longer start a show in P3, but I have not yet migrated my contacts (I'm only 1/2 way through cleaning up the duplicates). How will I handle my shows? Do I have them do paper receipts a the show then input the orders on the new web at home???? HELP!!
 
Okay, never mind.
 
Chef Kearns said:
Okay, I held off as long as I could and am just now cleaning my contacts. I have over 400 duplicate contacts!! Urgh! Anyway...I have some May shows that are set up in my old PWS, but I had not started a show for them in P3. I can no longer start a show in P3, but I have not yet migrated my contacts (I'm only 1/2 way through cleaning up the duplicates). How will I handle my shows? Do I have them do paper receipts a the show then input the orders on the new web at home???? HELP!!
Click to expand...

Why can't you start a show in P3? I just added 7 or 8 last night.
 
Guest listAm I missing something - where can a guest list be imported?
 
  • Thread starter
  • #40
jennyl said:
Am I missing something - where can a guest list be imported?
Click to expand...

It cannot at this time. I asked Technical today and they are working on it.
 
Did anyone listen to the recorded call from Jean and Marla last night?
 
baychef said:
Yes, please let HO know everything...I do not like the fact that new consultants have no choice but to use the web based with so many errors going on.
Click to expand...

I REALLY did not want to post anything, because I don't want to be a Debbie Downer....BUT!!!!!!!!! Not only are they messing up the new site, but now they are messing up the old as well!!! :grumpy: They took away all my shows & online orders for May!!! :yuck: UGH!! AND the biggest problem is I can't get through to Anyone!! :help:
 
cincychef said:
Did anyone listen to the recorded call from Jean and Marla last night?
Click to expand...

I did and I need to listen again with a note pad. Lots of info. I recommend everyone call in. The email says the call is just available until the 25th. They did say we will get some of it in writing.
 
The biggest thing I got from it.

1. They say new consultants aren't having trouble in the new web and love it...not sure I'm buying that one. My new consultant (signed FRI). wasn't able to get her website set up today while at my house b/c it gave her an ERROR in RED : the site you requested IS available: and wouldn't let her continue!! UGH! Plus, she still isn't showing up a a consultant and we can't find her 30/90 end dates.

2. NO more host as a guest. Period! Apparently you weren't ever supposed to use the spend $150 on this special and get a hostess 60% off item too. I've never offered it at a show b/c it takes away from the current host but I have used it this past grill pan special month and did get a "catalog" show b/c of it.

3. Referring back to #2 my only complaint with this is what about the host booking off herself? I was always told this was ok and that you could have them host every 6 months or as often as you'd like. This would prevent that from happening in the furture.

4. Some items being reported, such as above, are working correctly they are just preventing the abusers from abusing the system. Such as using personal credit cards. Sounds like there is something in place to keep that from happening.

That's what I remember.
 
"Referring back to #2 my only complaint with this is what about the host booking off herself? I was always told this was ok and that you could have them host every 6 months or as often as you'd like. This would prevent that from happening in the furture."

Barb, I've got a call into my sales manager (and have an email drafted to send too), not only do we have an issue with hosts booking off their shows ( i do this frequently), but what about that bomb show, where you only have 100 in orders, and the host has to add to it to get to $150... Not to mention if the host is short by a few dollars to get to the next level.

I also, offer incentives if a host has 3 bookings, and if she has 3 bookings i give her a $25 item at her 3rd show. The host will rebook just for that... I'm really concerned with this one, my repeat business is tied to this, and the hosts love the benifit
 
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