- Oct 28, 2004
- 885
- 9
This is just came in my email. There are more details so take a look at yours when it comes.... WAHOOOO!
Dear Director,
I’m writing to you today to give an update on the new website. As you are well aware, we’ve been working diligently to make as many fixes as possible to the new web tools. The good news is that we have corrected a number of issues, and we are continuing to make enhancements to improve the overall experience for you, your hosts and your customers.
I want you to know that you will continue to see improvements and changes to the new website over the coming weeks. But as I have assessed where we are versus what we want the tools to be, as well as the amount of time it will take to make the fixes we want, I’ve concluded that at this point we need to officially treat the new web as a beta site. What we would like is a small group of Directors and Consultants to continue to use the site, but we would encourage the majority of you to return to using your original Personal Web Site (PWS) and PamperedPartner® Plus (P3).
Therefore, effective immediately, we are giving all new Consultants who have joined since May 3 the same ability that you as Directors already have – to set up and submit Shows through either P3 or the new website. They will also have the ability to set up a PWS in the original system so that they can set up Shows and collect orders to add to P3.
IMPORTANT: New Consultants will receive a special email from the Home Office with information about a 90-day free trial subscription they will be given to the original PWS. Please do not guide new Consultants to the original PWS until they’ve received this email, because if they set up the PWS before then, they will be charged for their site. (They have 30 days from when they receive this email to activate their free trial.)
New Consultant Agreements will still be entered through the new website. The email that contains the new Consultant’s number will include some basic information about our beta website as well as our original tools, so that you can guide your new Consultants as you choose. At the end of this email you’ll find more details about the information new Consultants will receive about accessing our original tools (P3 and the original PWS).
I know that you want to focus your energies on booking, selling and recruiting, and I hope that these changes will empower everyone to do just that! Because you’re fully familiar with the original P3 and PWS, I know I can count on you to help your new Consultants learn how to use them, just as you have always done for them. (IMPORTANT: Be sure to explain that in P3, credit cards are not authorized until after the Show is submitted, and that declined cards cause a Show to go on hold until they are resolved.)
Please be assured that all Consultants will have P3 and the original PWS available until you hear something different from me. In addition, the monthly customer eNewsletter will continue to be sent through Customer Connection in your original PWS. When we believe that the new web tools are meeting your needs, you will be given ample notice before we change anything.
The new website will remain available and will continue to get regular enhancements. If you have Shows set up in the new site, you can continue to submit them. You’ll see that the home page for .com and PWS will still have a link to visit the new site, but it is less prominent and is labeled beta to indicate that it isn’t a perfect site, but one still being enhanced and improved. (The beta link on your "original" PWS homepage will appear by the end of today.) This means that you will need to be clear when communicating with hosts and guests, so that they know which site you want them to use. I know this may create some confusion, but hopefully, the combination of moving the link and labeling it beta will help direct your customers to the correct site.
I am sure you share my disappointment that the tools we promised you haven’t worked as we expected. You have my utmost gratitude for using the site and providing us rich and much needed feedback. If you elect to continue to use the new site, we want to keep hearing from you on the enhancements you’d like to see.
Thank you for your patience and for your commitment to The Pampered Chef®.
Sincerely,
Marla Gottschalk
Chief Executive Officer
Dear Director,
I’m writing to you today to give an update on the new website. As you are well aware, we’ve been working diligently to make as many fixes as possible to the new web tools. The good news is that we have corrected a number of issues, and we are continuing to make enhancements to improve the overall experience for you, your hosts and your customers.
I want you to know that you will continue to see improvements and changes to the new website over the coming weeks. But as I have assessed where we are versus what we want the tools to be, as well as the amount of time it will take to make the fixes we want, I’ve concluded that at this point we need to officially treat the new web as a beta site. What we would like is a small group of Directors and Consultants to continue to use the site, but we would encourage the majority of you to return to using your original Personal Web Site (PWS) and PamperedPartner® Plus (P3).
Therefore, effective immediately, we are giving all new Consultants who have joined since May 3 the same ability that you as Directors already have – to set up and submit Shows through either P3 or the new website. They will also have the ability to set up a PWS in the original system so that they can set up Shows and collect orders to add to P3.
IMPORTANT: New Consultants will receive a special email from the Home Office with information about a 90-day free trial subscription they will be given to the original PWS. Please do not guide new Consultants to the original PWS until they’ve received this email, because if they set up the PWS before then, they will be charged for their site. (They have 30 days from when they receive this email to activate their free trial.)
New Consultant Agreements will still be entered through the new website. The email that contains the new Consultant’s number will include some basic information about our beta website as well as our original tools, so that you can guide your new Consultants as you choose. At the end of this email you’ll find more details about the information new Consultants will receive about accessing our original tools (P3 and the original PWS).
I know that you want to focus your energies on booking, selling and recruiting, and I hope that these changes will empower everyone to do just that! Because you’re fully familiar with the original P3 and PWS, I know I can count on you to help your new Consultants learn how to use them, just as you have always done for them. (IMPORTANT: Be sure to explain that in P3, credit cards are not authorized until after the Show is submitted, and that declined cards cause a Show to go on hold until they are resolved.)
Please be assured that all Consultants will have P3 and the original PWS available until you hear something different from me. In addition, the monthly customer eNewsletter will continue to be sent through Customer Connection in your original PWS. When we believe that the new web tools are meeting your needs, you will be given ample notice before we change anything.
The new website will remain available and will continue to get regular enhancements. If you have Shows set up in the new site, you can continue to submit them. You’ll see that the home page for .com and PWS will still have a link to visit the new site, but it is less prominent and is labeled beta to indicate that it isn’t a perfect site, but one still being enhanced and improved. (The beta link on your "original" PWS homepage will appear by the end of today.) This means that you will need to be clear when communicating with hosts and guests, so that they know which site you want them to use. I know this may create some confusion, but hopefully, the combination of moving the link and labeling it beta will help direct your customers to the correct site.
I am sure you share my disappointment that the tools we promised you haven’t worked as we expected. You have my utmost gratitude for using the site and providing us rich and much needed feedback. If you elect to continue to use the new site, we want to keep hearing from you on the enhancements you’d like to see.
Thank you for your patience and for your commitment to The Pampered Chef®.
Sincerely,
Marla Gottschalk
Chief Executive Officer
