My Friend's Dots Stemware Losing Its Spots: What Do I Do?

[ChefPaulaB]

I have a good friend that I ran into last night that said that her Dots Stemware is losing it's spots... specifically, just one glass, she only uses 2 of them, the other 2 she put up, she hand washes them right after she uses them, never lets them soak and never puts them in the dishwasher, she is the only one in her home that uses them. The one glass is starting to lose the green dots, not the other colors, that's what she thought was so weird... She purchased them in June, the show didn't actually close until the beginning of July... So, I did an online adjustment and HO just sent me an email that they can't honor it because there is a limited guarantee... I understand that if she dropped one or something that they wouldn't replace it, but for something like this, I thought it would go through no problem... I emailed back and explained the situation and am waiting to hear back... Just wondering if anyone has any thoughts or advice or experience with this. Should I forget the email and just call or should I wait? Do you think they should be replaced or is she just out of luck? I really don't want to have to replace it myself, they aren't exactly cheap. And although she is a good friend, she doesn't order a lot, so it's not like she's spends enough for me to be able to cover it... :cry: Help!

 

[babywings76]

I'd call HO and let them know the specific problem. In the first Dots stemware released, people were finding the dots coming off when they washed them. People did receive replacements.

 

[ChefPaulaB]

I'd call HO and let them know the specific problem. In the first Dots stemware released, people were finding the dots coming off when they washed them. People did receive replacements.

I remember that, that's why I thought they'd replace, no problem, I should've just called right from the start, with the online adjustment you can't explain exactly what happened, you just pick an option.... I'm so lazy, just love doing everything online... I'll call...

 

[Becca_in_MD]

They are one of those few things with that 30 day limited guarantee. Please let us know what HO says. I try to remember to warn people who purchase those 30 day products to look at them ASAP when they arrive. Nothing like a customer buying a Xmas gift in Sept. and not opening the package until Dec. to find that it's damaged.

If HO won't replace it, you have to consider the value of your friendship, your reputation as a consultant among your friends, and the cost of getting her a new ONE (use the rest as gifts, a little candy in there with a ribbon, etc).

Becca

 

[ChefPaulaB]

I finally heard back from HO (I ended up not calling, just waited for a response to my email, I hate calling!). They are sending a her a new glass (not the set, just the one glass) and do not want a return. That is great news, otherwise I was just going to give her one of mine (I have 2 sets) but I really didn't want to have to do that, like having 2 complete sets! Anyway, all's good, she's happy, I'm happy, life is good!

 

[cincychef]

I am glad they took care of it!