I just signed up with PC on Feb 22 and here has been my experience so far. I get my kit and I start showing my husband first thing he does is see that most things were made in China or Taiwan so he tells me as a joke that all this stuff was made by poor little kids in sweat shops, we had a good laugh cause we know it's not true! But he really liked the Batter Bowl cause he likes to cook pancakes. He lifts the lid and the lid cracked around the edge of it so now the lid is loose and wont stay on. Then later that night I started using my Large Bar Pan cause I want to get it seasoned before I start showing it. I cooked french fries and pork chops on it. 2 hrs later I start washing it under hot water and start scraping away with the Nylon Scraper and the whole corner of the bar pan split! My husband didn't have much faith in PC after that but I told him "it's REALLY not that bad I SWEAR"! lol I called HO the next day told them I was sorry and I didn't mean to do it she told me to THROW AWAY what I had and they would send replacements to me. WOW! Throw away The Bar Pan is still usable woohoo I got a free Bar Pan! I thought they would want me to send them back. Anyway I have also put in a supply order and I am missing the Quikut Paring Knives. I called HO and they are rushing them to me. They are very quick to fix the wrong and I am happy with that with no questions asked. On a brighter side I finished ALL my training videos in one day so HO called me today and they are sending me a $25 GC for Merrill. :love: