My Experience so Far in 12 Days! Caution Long!

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Discussion Overview

The thread discusses participants' experiences with Pampered Chef products and customer service shortly after joining the company. Several users share their initial challenges with product quality and order fulfillment, while others highlight positive interactions with customer service.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shares their experience of receiving a damaged Batter Bowl lid and a Large Bar Pan that split during use, but appreciates the quick replacement process from customer service.
  • Another participant notes that their husband was initially skeptical about the products but was reassured by the company's responsive customer service.
  • Several users mention that they have had issues with product quality, particularly with Batter Bowl lids cracking, but express satisfaction with how customer service handled their concerns.
  • One participant recounts multiple problems with their orders, including missing items and damaged cookware, but acknowledges the promptness of customer service in addressing these issues.
  • Another participant expresses hope that the issues experienced are not common and that the company will resolve them for future customers.

Areas of Agreement / Disagreement

Views differ regarding the frequency and severity of product issues, with some participants indicating that their experiences are unusual while others report multiple problems. No clear consensus emerges on the overall reliability of the products.

Contextual Notes

Participants are sharing personal experiences shortly after joining Pampered Chef, focusing on their initial interactions with products and customer service.

Who May Find This Useful

New consultants or potential consultants may find these shared experiences relevant as they navigate their early days with Pampered Chef products and customer service.

Stephanie Fisher
Stephanie Fisher
Messages
31
I just signed up with PC on Feb 22 and here has been my experience so far. I get my kit and I start showing my husband first thing he does is see that most things were made in China or Taiwan so he tells me as a joke that all this stuff was made by poor little kids in sweat shops, we had a good laugh cause we know it's not true! But he really liked the Batter Bowl cause he likes to cook pancakes. He lifts the lid and the lid cracked around the edge of it so now the lid is loose and wont stay on. Then later that night I started using my Large Bar Pan cause I want to get it seasoned before I start showing it. I cooked french fries and pork chops on it. 2 hrs later I start washing it under hot water and start scraping away with the Nylon Scraper and the whole corner of the bar pan split! My husband didn't have much faith in PC after that but I told him "it's REALLY not that bad I SWEAR"! lol I called HO the next day told them I was sorry and I didn't mean to do it she told me to THROW AWAY what I had and they would send replacements to me. WOW! Throw away The Bar Pan is still usable woohoo I got a free Bar Pan! I thought they would want me to send them back. Anyway I have also put in a supply order and I am missing the Quikut Paring Knives. I called HO and they are rushing them to me. They are very quick to fix the wrong and I am happy with that with no questions asked. On a brighter side I finished ALL my training videos in one day so HO called me today and they are sending me a $25 GC for Merrill. :love:
 
Way cool! I mean not about the mishaps but the way HO handled things.. hopefully that's instilled your hubby with some confidence in PC...
 
Yikes---They are gr8 if there is a problem---You will probably go years without another---
Welcome -
 
  • Thread starter
  • #4
I hope it has too! He knows of ALL the PC products I have been the best things ever put in our kitchen. I think mostly he was just teasing me but with all that happening it kinda makes you think. If he was a customer do you think he would have been back to buy more? Of course I got a REALLY good deal on the kit but if that was the few first things I had ever bought from PC and I paid full price with my hard earned money I don't think I would come back. BUT I have lots and I have NEVER EVER had a problem with any of it so a few small things like that wouldn't have kept me away from the quality you get. And HO handled it with no questions asked! How wonderful!
 
I know allot of people have mentioned problems with the lids on the batter bowls cracking.
 
wow, I have had my batter bowls, lg and sm for years and have not had any problems with that!

Sounds like you are off to a rough start, but I am sure it will be clear sailing from here!
 
I had a few problems at first, too, but I was impressed with how quickly HO took care of things. They still do for the most part.

Call back time was 2:44 or more. I chose to hold and someone picked up in about one minute.
 
I am right there with you. I am 3 weeks in to this and have had so many issues i cant even count.
I had my executive cookwear come with scratches on it, my kit missing product (cattys and cooling rack), my adjustment for cattys shipped and got old ones instead of new ones, my supply order was so messed up that I couldn't even figure it out, the replacement supply order was missing pairing knives, paperwork, and an order placed was missing an item.
Spoke with HO about the pans and she said to keep the one with a scratch and they will ship a new one. A supervisor calls me back a few hours later to say they need the pan afterall.. etc. etc.
Now they have been quick to correct their problems, but how many times can one persons stuff be messed up?
Hopefully they will get the kinks I have experienced worked out cause from what everone says, this is unusual and i am just unlucky.

So don't feel bad.
 
Yikes,ladies, sorry you have had this experience...it is not the norm, but so glad HO is correcting everything so promptly!
 
  • Thread starter
  • #10
Well my new dilema now is.....I called HO about the Quikut Paring Knives that they shorted me on my supply order. The lady on the phone said she was sorry and that she would rush them out right away. Well the package did get here really quick, but when I opened it up it was SB cookbook not my knives. WHATS GOING ON THERE! grrr so I am gonna call again & hopefully I will get my knives this time 3rd times a charm huh!
 
good luck. I just my readjustment yesterday and it was wrong again. I spoke with a supervisor and she is sending me extra cattys to make it up to me
 

Frequently Asked Questions

What motivated you to start your journey with Pampered Chef?

I was drawn to Pampered Chef because of my passion for cooking and entertaining. I wanted to share high-quality kitchen tools and recipes with others while also having the opportunity to earn some extra income. The supportive community and flexible schedule were also major factors in my decision.

What were your initial challenges in the first 12 days?

In the first 12 days, I faced challenges like learning the product line, understanding the sales process, and finding potential customers. It was a bit overwhelming at first, but I quickly realized that with practice and support from my team, I could overcome these hurdles.

How did you promote your Pampered Chef business in the beginning?

I started by reaching out to friends and family, hosting a few cooking shows, and utilizing social media to showcase products and recipes. I also joined local community groups to connect with potential customers and share my passion for cooking.

What has been the most rewarding part of your experience so far?

The most rewarding part has been connecting with customers and hearing their positive feedback about the products. It's fulfilling to know that I am helping others enhance their cooking experiences. Additionally, building relationships with fellow consultants has been a highlight of my journey.

What advice would you give to someone considering joining Pampered Chef?

I would advise anyone considering joining Pampered Chef to dive in with an open mind and a willingness to learn. Take advantage of the training resources available, engage with your team, and don’t be afraid to step out of your comfort zone. Consistency and passion are key to success!

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