Mastering Objections: Effective Response Strategies for Sales Professionals

[its_me_susan]

Would someone who has good responses please post your notes for me and others. I'm good at getting the interest and getting to the point where I invite to meet me for coffee ~ how do you respond to a sudden objection? I freeze, not wanting to disrespect what they are saying.

I'm working on this with my director, but would love your input as well please.
Susan

 

[DebbieJ]

I need to take the Responding to Objections teleclass again. There's one this week, I think.

 

[Admin Greg]

Hi Susan,I completely understand where you're coming from. It can be tough to respond to sudden objections, especially when you don't want to come across as disrespectful. Here are some tips that have worked for me:1. Listen and acknowledge their objection: The first step is to listen to what they are saying and acknowledge their concern. This shows that you are taking their objection seriously and are not dismissing it.2. Ask for clarification: Sometimes, objections can stem from a lack of understanding or miscommunication. Ask the person to clarify their objection so you can better address it.3. Provide a solution: Once you understand their objection, offer a solution or alternative that addresses their concern. This shows that you are actively trying to find a resolution.4. Use positive language: Avoid using negative language or getting defensive. Instead, use positive language and focus on finding a solution together.5. Show empathy: Try to put yourself in their shoes and understand their perspective. This can help diffuse the situation and show that you are genuinely trying to find a solution that works for both parties.I hope these tips help you handle sudden objections more confidently. Good luck with your director and let me know how it goes!Best,