Making the Right Decision for Friends: A Host's Dilemma

[donnathepamperedchef]

I had a show Tuesday night; sales were great and one booking for July. The guest that booked has now changed her mind and wants early June, which is great for me, but she ordered all three CSB which are almost $70 and are the HS for June at under $30. There is no way I can't say to her, hang on, you can get these in June, but I can't take away from the hosts sales. They are good friends so I am sure she will understand when I suggest she pick something else, right???

 

[NooraK]

I would just be honest with her:

"I'm so excited about your show. I wanted to let you know about the Host Special. In June, you get to pick from five different items at 60% off: The BBQ Grill Tray, The Outdoor Party Sticks, The BBQ Grill Basket, The new Cool & Serve Square Tray, or the Collapsible Bowls. Now, it wouldn't be fair of me to not let you know you can get the bowls for less at your show, but I also want to tell you that if you choose to wait for them, it will affect your friend's Guest Sales, and the amount she'll earn at her show."

Then leave it up to her.

 

[donnathepamperedchef]

thanks Noora, sounds perfect.

 

[ChefBeckyD]

Or maybe she knows this, but she wants the grill tray or the new Cool & Serve as her host bonus in June?

 

[donnathepamperedchef]

not sure Becky if she was paying attention when I talked specials for upcoming months, but I did email to her both host and guest after she asked for the June show, so she most likely knows now. Haven't been able to talk with her yet, time will tell

 

[donnathepamperedchef]

Ok folks, all is well, quote "no just leave it, I'll buy more stuff at my party". Gotta love it, feel much better now :chef:

 

[Becca_in_MD]

And she appreciates you for looking out for her best interests. You've just solidified your relationship. Hers should be a good show!

 

[rlombas]

Hi there! First of all, congratulations on a successful show with great sales and a new booking for July. I can understand your dilemma about the guest changing her mind and wanting to order the CSB for the June host special. It can be tough to balance being a consultant and also being a good friend to your host.In this situation, I would suggest having an open and honest conversation with your friend. Explain to her that while you would love to accommodate her request, you also want to be fair to the host who has already placed her order. Let her know that you value her as a customer and want to make sure she gets the best deal possible. Perhaps you can offer her a discount on a different product that is similar to the CSB or suggest she wait until the June host special becomes available for everyone.I believe that as long as you communicate clearly and respectfully, your friend will understand and appreciate your honesty. It's important to remember that as a consultant, your main goal is to provide excellent customer service and maintain positive relationships with both your hosts and guests. I wish you the best of luck in finding a solution that works for everyone involved. Keep up the great work!