Made My First Host Coaching Call!

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Discussion Overview

This thread centers around participants sharing their experiences and feelings regarding making host coaching calls as Pampered Chef consultants. Many express their apprehensions about phone calls, while others offer personal anecdotes and tips related to the process.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses a strong dislike for phone calls, feeling flustered and nervous, especially with unfamiliar people.
  • Another participant shares a similar sentiment, noting that they also procrastinate making calls despite being comfortable talking on the phone in general.
  • Several users mention the importance of making the calls, with one participant highlighting that the first call is often the hardest and that it will become easier over time.
  • One participant discusses the value of seeking feedback from hosts after shows to improve their coaching approach.
  • Another participant suggests using resources like the Host Coaching Checklist to help guide conversations during calls.
  • One participant shares a practical tip about organizing coaching materials and notes for each host to streamline the process.

Areas of Agreement / Disagreement

Participants generally agree on the challenges of making host coaching calls and the shared experience of feeling nervous. However, there is no clear consensus on specific strategies for overcoming these challenges, as various personal experiences and approaches are shared.

Contextual Notes

The discussion reflects a range of personal experiences related to host coaching calls, emphasizing individual feelings of anxiety and the learning process involved in becoming more comfortable with phone communication.

Who May Find This Useful

This thread may be useful for new consultants or those who struggle with making host coaching calls, as it provides insights into common challenges and personal experiences from peers in the community.

N
northern_sunshine
Messages
127
I have to preface this by saying, I hate the phone. The phone, not my friend. I get flustered and stammer and stutter and feel like a total dingbat when I get on the phone. Especially with people I don't know well. So I did procrastinate this call (all my other 4 shows were for people I see often, my mom, SIL, one of my best friends).

I think it went alright, not a smooth as it could have been and I probably forgot to ask her stuff. But she's got 4 - 5 yeses! And wants more outside order forms!! Woot!

At some point I have to figure out where she lives, as it's in an area I'm not hugely familiar with (and being a rural area, people don't use street names, the directions I had for a camp once that was 3 hours away was "take a left at the pink house"). May have to pack up the girls and take a little drive one afternoon. :)
 
Good for you!!!! I talk on the phone A LOT, but when it comes to pc I put it off too. I get flustered, and ramble, even if I use a script. So I understand where your coming from. Keep up the calls and I'll try to make a few:D
 
But you did it... that is the important part! I know, I hate making the calls as well, but sounds like you have a good host on your hands. After my first few shows (actually, like 20 or so), I would ask my hosts what they liked and didn't like about my host coaching and what I could do better next time. I made sure that they knew that I knew I was still learning and really wanted feedback - both positive and "constructive criticism". Just keep at it and you'll start feeling more comfortable eventually!

BTW... I'll make a few CCCs tomorrow in support of you!
 
Just had a thought (owww, now my head hurts! heehee)...

Anyway, on MapQuest they have an "outside the US and Canada" option. Can you use it to help find her place?
 
Yay! The Host Coaching Checklist is your friend. :) Keep looking at it, and check off when you talk about something. Then when you're at a loss for words you just look for anything you've missed and say, "Oh, I wanted to tell you that....blah blah blah." Great for those pauses where you don't know what to say, lol! :)
 
A task begun is half done. Congratulations on getting that first call out of the way.
 
The first one is always the hardest! Keep it up it will get easier :)
 
raebates said:
A task begun is half done. Congratulations on getting that first call out of the way.
Click to expand...

Sounds like Mary Poppins...
 
Oh, no! I'm channeling childhood memories again.
 
Do you have this flyer? It can help you remember what all to ask her and in which coaching call. I put these (ideally) in a folder with monthly dividers, in order of the show dates. Before I go to the show, I pull out their sheet and put it in a manila folder. I also make notes in upper right corner about recipe she wants or special requests.

I have been slacking on host coaching here lately, but I am looking to Conference for some PEP!:)
 

Attachments

Frequently Asked Questions

What is a host coaching call?

A host coaching call is a conversation between a consultant and their host to prepare for an upcoming party. During this call, the consultant provides guidance on how to maximize attendance, sales, and engagement at the party, ensuring the host feels confident and supported.

What should I cover during my first host coaching call?

During your first host coaching call, cover key topics such as party goals, product recommendations, tips for inviting guests, and how to engage attendees. Additionally, discuss the importance of follow-up and how to utilize social media to promote the party.

How long should the host coaching call last?

The host coaching call typically lasts between 15 to 30 minutes. This timeframe allows you to cover essential topics without overwhelming the host, ensuring they feel prepared and excited for their party.

What if my host is nervous about the party?

If your host is nervous, reassure them that it's normal to feel that way. Offer encouragement and share success stories from previous hosts. Provide them with tips and resources to help them feel more confident, and remind them that you will be there to support them throughout the process.

How can I follow up after the host coaching call?

After the host coaching call, send a follow-up message thanking the host for their time and summarizing the key points discussed. Include any additional resources or links that may help them prepare for the party. Regular follow-ups leading up to the event can also help maintain excitement and engagement.

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