Made a Bunch of "Out of the Box" Calls Tonight

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Discussion Overview

The thread centers around participants sharing their experiences with making customer care calls, discussing strategies for obtaining leads, and the impact of follow-up communications on their business. Participants reflect on their approaches and the outcomes of their calls, as well as share examples of thank-you notes they use to engage customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shared a positive experience with customer care calls, resulting in a recruit lead and two booking leads.
  • Another participant expressed a desire to improve their consistency in making calls and obtaining leads without directly asking for bookings.
  • Several users mentioned the effectiveness of follow-up calls, with one participant noting a successful resolution of a wedding registry issue during a call.
  • One participant highlighted the positive reactions from customers when calls are made to thank them rather than to push for more orders.
  • Another participant shared their thank-you note template, which was well-received by others who expressed interest in using it.

Areas of Agreement / Disagreement

Views differ on the best approach to obtaining leads and the frequency of customer care calls, with no clear consensus emerging on a single effective method.

Contextual Notes

Participants shared personal experiences and strategies related to customer engagement, emphasizing the importance of follow-up and appreciation in building customer relationships.

Who May Find This Useful

Consultants looking for ideas on customer engagement strategies and follow-up communication may find the shared experiences and templates beneficial.

DebbieJ
DebbieJ
Messages
10,849
Getting back on the customer care wagon here....

It went really well! I just focused on the customer care aspect, didn't push stuff unless I heard "red flags." Got myself a recruit lead and two booking leads. :)

I just may keep this up. :rolleyes:
 
I have to do that. I am spending too much time here. ;)
 
  • Thread starter
  • #3
SillyChef said:
I have to do that. I am spending too much time here. ;)
Click to expand...

Oh yeah, I do that too. :)
 
I want to do this and have a bit in the past - just not consistently. One thing I want to do is get leads. I have a hard time not talking about what is going on and trying to get bookings. How do you get the leads without actually asking? My other question is that I already have them on the phone, why not do it now in case I can't get ahold of them again to schedule?!?
 
Oh, and, I'm not trying to hijack the thread!!! I just didn't type what I first thought which was "WOW, how cool is she!!!!"
 
  • Thread starter
  • #6
The booking leads were outside order people. I just flat out asked them. Since they weren't at the show, I didn't get a chance to ask them then.

I just said someting like..."I'm sorry you couldn't make it to the show. Have you ever thought about hosting one yourself?" And the show they ordered through was $800 so the host got quite a haul, which they knew b/c of the thank you notes I send with that info. The one tonight didn't schedule a date b/c her mom just had surgery, so she just wasn't sure what was going on.

For the recruit lead, I asked for her email (b/c I didn't have one for her) and she said she didn't have a computer. We kept talking and she said something about saving up for one. So I told her that a consultant on my team just used her PC earnings to buy a new laptop, have you ever thought of doing what I do. And she said YES! It's a yes, but not right now kind of answer, so I sent her a new catalog and opportunity brochure and we're going to stay in touch.

That was it.

I used to do these on and off as well, but I'm sticking to it this year because I need and want to beef up my show schedule and recruiting.
 
I had good intentions tonight. My first call ended up being the entire hour I had available. However, it was well worth it. I was following up on a Wedding registry guest from a Jan. party. She had promised to register, herself, and I had given her all the information before she left the party. Strange, though, her Registry did not get acknowledged to me. Her hostess had asked what was in it for her, and I had promised a gift. So, I just wanted to follow up, was what I told her. As it turned out, when she did register, she must not have put my Consultant number in, and home office assigned one to her. That person had not followed up, so she cancelled that registry and re-entered it with my number. While we were both on the phone, I had gone into my computer to bring up her Registry, and with both names it told me there was NO MATCH. That was one reason we decided to Cancel the first effort, and start over. Has anyone else had that happen to Registries they have had entered by the Bride, herself?

On the three Registries I had last year, I did the entries for all of them.
 
DebbieJ said:
................. which they knew b/c of the thank you notes I send with that info. ...................
Click to expand...
Hey Debbie,

Would you post your thank-you note? I've been thinking about doing this but can't quite figure out what to put in it. I want mine to be short and sweet and I plan to attach it to their receipt. Do you just say.... Thanks...show total was$-----.....host earned $-----.....I earned $------......you can too!

Thanks!
Linda
 
Awesome Debbie! I actually used to hate to do these; but love it now! People are just so shocked if you call not wanting them to order more, but just to say thank you! Then they tell others the good experience they had with you....and you have customers for life:) My only problem is finding the TIME to make these calls!
 
I agree Lacy. I ended up sending emails & postcards earlier this month to get caught up on the backlog!
 
Yeah Deb! That's AWESOME! I need to do that next week! My shows should be delivered and eveyrone happy so get them while the excitement is there!!!:D
 
  • Thread starter
  • #12
Here is my guest thank you. I set it up in PP, so all those bracketed thing get automatically filled in based on the show I'm working with.

I mail them to the host with the receipts after the show and ask her to include one in every bag.


-------------

Thank you so much for your recent order through [Host_First_Name]'s Pampered Chef® party! Your order really helped her have a great party! [Host_First_Name] received $[Would_have_cost] worth of merchandise for $[Order_Total] - and that’s a $[Host_Savings] savings! I’d love to come and cook for you and your friends and help you enjoy similar rewards! Did you know that if [Host_First_Name] had been the consultant she would have earned $[Commission_Earned] at the party--for just a few hours of work while having fun too?!

If you have any questions about your Pampered Chef® products, please contact me--I’m here to help! All of our products are guaranteed for at least a year, but many are guaranteed for three years or more! Be sure to keep your receipt in a safe place, such as under the tray in your silverware drawer, in case you should need the warranty information.

Thank you again for your generous order and enthusiasm for The Pampered Chef®. I hope that you will consider having a party like [Host_First_Name]’s. Or perhaps you’d like to earn some extra money by trying on the apron as a Pampered Chef® Consultant. What’s not to like about over $400 in Pampered Chef® products for minimum commitment and great commission?!

Enjoy your products! Be sure to try the recipes enclosed with your products and feel free to check out the Pampered Chef® online at www.pamperedchef.biz/mypwsurlhere.

Sincerely,
Deb Jennings 123.456.7890 my email here
--------------
 
Deb, what a wonderful letter. I will be using it!!!!!
 
Hey Deb! That letter sounds alot like mine! I love it!!!:D
 
  • Thread starter
  • #15
Come to think of it, I think it *is* yours Kristi!

I probably got it here or the group on MSN.

SO ALL CREDIT TO KRISTI ON THIS ONE!!!

Did you register for Alcatraz yet?!?!?!?!!?
 
Great letter. I might try using that too!
 

Frequently Asked Questions

What does "Out of the Box" calls mean in the context of direct sales?

"Out of the Box" calls refer to innovative and unconventional outreach efforts made by sales representatives to connect with potential customers. These calls often involve creative approaches that go beyond traditional sales tactics, aiming to engage prospects in a more meaningful way.

Why are "Out of the Box" calls important for direct sales?

These calls are important because they help sales representatives stand out in a crowded market. By using unique strategies, they can capture the attention of potential customers, build rapport, and ultimately increase sales. This approach can lead to more genuine conversations and stronger relationships with clients.

What are some examples of "Out of the Box" call strategies?

Examples of "Out of the Box" call strategies include personalized video messages, sending samples or gifts before the call, using social media to engage prospects, or hosting virtual cooking demonstrations. These methods can create a memorable experience that encourages prospects to consider the products being offered.

How can I prepare for making "Out of the Box" calls?

Preparation involves researching your prospects, understanding their needs, and brainstorming creative approaches tailored to them. Consider what unique value you can offer, and practice your pitch to ensure it feels natural and engaging. Additionally, gather any materials or resources you may need to enhance the call experience.

What should I do if my "Out of the Box" calls don’t yield immediate results?

If you don’t see immediate results, don’t be discouraged. It’s important to follow up with prospects and maintain the relationship. Keep refining your approach based on feedback and experiences, and remember that building trust and rapport takes time. Persistence and adaptability are key in direct sales.

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