I have a question. I have a customer who just placed a good catalog show and bought an Executive Stir Fry Skillet. She says that she has one she got 6 years ago for her bridal shower. She asked me if the lifetime warranty covers the issue that it has "lost" it's non-stickiness (sp?). I believe her that it was not mis-used. Is this covered? Another problem she has is that she got it as a bridal shower gift and has no receipt and is not sure who the consultant was. We are working on that part but any suggestions would be appreciated.