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Does Lifetime Guarantee Cover Bubbling Silicone Handles on Cookware?

In summary, a Lifetime Guarantee on Cookware means that the manufacturer will repair or replace the product if it becomes damaged or defective during its expected lifespan. This guarantee may not cover normal wear and tear or misuse. The "lifetime" refers to the lifespan of the cookware, not necessarily the customer's lifetime. It is not the same as a warranty, as it covers the entire lifespan of the product and a wider range of issues. Not all brands offer a Lifetime Guarantee, so it is important to check the warranty or guarantee policy before purchasing. To use the Lifetime Guarantee, the customer must contact the manufacturer and provide proof of purchase, and the manufacturer will assess the issue and determine if it is covered.
S
stefani2
1,687
the silicone handle on a customers executive cookware has bubbled and is starting to flake off? will HO replace it? She just bought it in May (not that it should matter). TY
 
Yes they will replace it!
 
  • Thread starter
  • #3
GOOD - i thought they wouldn't.

it looks like the customer placed part of the handle on something REALLY hot and it somewhat melted it????
 
stefani2 said:
GOOD - i thought they wouldn't.

it looks like the customer placed part of the handle on something REALLY hot and it somewhat melted it????
Click to expand...


Did she use it under the broiler?
 
Hi there! I'm sorry to hear about the issue with your executive cookware's silicone handle. Our customer satisfaction is our top priority and we want to make sure you are completely satisfied with your purchase. Please reach out to our customer service team and they will be able to assist you with a replacement. We stand behind the quality of our products and will do our best to resolve this for you. Thank you for being a valued customer.
 

What does a "Lifetime Guarantee on Cookware" mean?

A Lifetime Guarantee on Cookware means that the manufacturer promises to repair or replace the cookware if it becomes damaged or defective during the lifespan of the product. This guarantee typically covers defects in materials and workmanship, but may not cover normal wear and tear or misuse.

What does the "lifetime" in Lifetime Guarantee refer to?

The "lifetime" in Lifetime Guarantee refers to the expected lifespan of the cookware, which can vary depending on the brand and type of cookware. It does not necessarily mean that the guarantee will last for the rest of your life.

Is a Lifetime Guarantee on Cookware the same as a warranty?

No, a Lifetime Guarantee on Cookware is not the same as a warranty. Warranties typically have specific time limitations and may only cover certain defects, while a Lifetime Guarantee covers the entire lifespan of the product and may cover a wider range of issues.

Do all brands offer a Lifetime Guarantee on their cookware?

No, not all brands offer a Lifetime Guarantee on their cookware. It is important to check the specific brand's warranty or guarantee policy before making a purchase.

What is the process for using a Lifetime Guarantee on Cookware?

If your cookware becomes damaged or defective, you will need to contact the manufacturer and provide proof of purchase. They will then assess the issue and determine if it is covered under the Lifetime Guarantee. If it is, they will repair or replace the cookware at no cost to you.

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