Is the New Style Carafe Leaking?

[DebbieJ]

I have a customer who bought the Carafe last year. She resurfaced at a show this weekend and said it's leaking.

I have one but don't use it much, so I didn't know what to tell her. She is hesitant to try and take it apart so I told her I would ask.

She is still under guarantee, so I could just get her a new one, but if it's just a simple tightening issue that would be far less hassle.

Anyone?

 

[crystalscookingnow]

Where is it leaking? Around the opening like it's not sealing all of the way? Or around the middle where that seam is at?

 

[DebbieJ]

Oops, sorry. It's leaking out the bottom where the big black circle is.

 

[crystalscookingnow]

I would think that it's either two things:

1) there's a crack in the glass & the liquid is getting down into the bottom. In this case, it needs to be replaced. OR

2) She submerged it into the dish water to wash it. I would guess this more than anything because I just did it with mine, now I've got water 'leaking' out the bottom.

If it's actually the liquid, maybe it's seeping around the top after pouring? Then it's probably just a tightening issue.

 

[PamperedDor]

I have one that actually I had to get the replacement inside thing because it broke - (that was another thread!) ANYHOW - I did the replacement and have to say - it leaks from the top to the bottom - basically when I wash it out, the liquid seeps thru to inside - so the seal isn't as tight as it was when I first got it (before it broke) - My DH has re done it, myself etc - just don't work as well - so every time I use it, I have to unscrew the bottom and let water out - needless to say, I don't use it much at all - went back to the old one - thought it was better at keeping things hot too!!

Deb - I would have her replace it -

I know I don't sell many or push them anymore because I personally am not the biggest fan anymore - its pretty to look at but not as good as the last one. Just my opinion!

 

[DebbieJ]

Deb - I would have her replace it -

Thanks...that was my gut feeling, so that's what I'll do.