Is My Food Chopper Covered Under Warranty After Vinegar Etching?

[tinat51796]

I used my food chopper to make salsa a couple weeks ago and chopped pickled jalapenos. I washed it right away but the next time I went to use it I noticed that the plastic cover is all scratched up inside...like the vinegar etched it or something. Would that still be covered under warranty? I just got my kit in September. I could buy a new chopper and keep this one here at home but if I don't have to then I'd rather spend the money on new products. Thanks!

 

[fruit76loop]

Tina,

You will probably find that your chopper collar is going to look like that just through general use. They do not stay clear and pretty too long after you buy them. Now is it cracked or anything? That would be covered under warranty. If not, and you want it to look nicer you can just buy the replacement part for $7.50 plus tax!

HTH

 

[tinat51796]

Gee Marlene, you're just answering all my questions tonight! Thanks for all your help!

It just seemed like it changed overnight. No, it's not cracked. I might get a pretty new collar (I couldn't think of the right word when I was posting before) for my shows.

 

[fruit76loop]

What can I say? I am just a wealth full of knowledge...and ChefAnn must be asleep! Just can't sleep and looking up old posts and such and like to help when I can!

 

[kspry]

Tina
I suggest you think like a customer - sounds like you want to return it, so do it. Then you will learn about the guarantee process, and be able to inform your clients.

 

[fruit76loop]

FYI- The guarantee does not cover use and normal wear. With the food chopper, this is normal wear.

 

[kspry]

Mine isn't all scratched up inside, and I've had it almost 2 years.

 

[tinat51796]

I'm not necessarily saying I want to have it replaced, I just didn't know if it would look bad at shows with it scratched up. If it's normal then I can just say something about how much I must love mine to use it so much.

 

[DebbieJ]

I have heard of consultants buying a extra clear collar and using it for shows only. Keeps things looking good.

 

[fruit76loop]

I have heard of consultants buying a extra clear collar and using it for shows only. Keeps things looking good.

I agree Deb!! I actually have another collar just for shows and then I use my scratched one for home use!

I didn't mean to open a can of worms here! :angel: We just need to be careful what we return and make sure we are honest about it so we don't loose our amazing guarantees!!

 

[kspry]

My chopper collar is clear, and good-looking enough to take to shows.

I am more worried that a consultant is not comfortable about using the amazing guarantee.

PC stands behind their products - I honestly don't know what you mean about the can of worms.

 

[Teresa Lynn]

I am using the same food chopper that came out when we redesigned it in 2000 (I think) I do several shows a month & would never replace mine because I want guests to know what they can expect theirs to look like. If i always kept it shiny and new when they use theirs at home they will think theirs is messed up

 

[etteluap70PC]

I am using the same food chopper that came out when we redesigned it in 2000 (I think) I do several shows a month & would never replace mine because I want guests to know what they can expect theirs to look like. If i always kept it shiny and new when they use theirs at home they will think theirs is messed up

Awesome point Teresa! The collar is acrylic. it is highly possible it will get scratched. Looking like you use it everyday is a GOOD thing!

 

[PartiesbyJamie]

I had a host return her collar for a new one after she chopped orange peels & it got all filmy on the inside & wouldn't come off - HO gave her a new one.