Is a Hole in My Stoneware Normal?

Click For Summary

Discussion Overview

This thread discusses experiences and opinions regarding a potential flaw in a deep dish baker from Pampered Chef, specifically a hole described as similar to a pore. Participants share their personal experiences with similar issues and the responses they received from customer service regarding replacements.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant describes a hole in their deep dish baker, comparing it to a pore.
  • Another participant questions whether the hole is a pockmark or a hole that goes all the way through, noting they have not seen such flaws in their stoneware.
  • Several participants mention that their stoneware has always arrived smooth without such defects.
  • One participant shares their experience of receiving a similar flaw and receiving a replacement from customer service.
  • Another participant suggests sending the item back, expressing concern about potential issues during use.
  • Some participants note the challenges of returning outlet items, with one mentioning that outlet products are final sale and may not be replaced unless damaged in shipment.
  • One participant recounts a conversation with customer service where they were told to check items upon arrival and were informed about the inspection process.
  • Another participant suggests calling back and asking for a supervisor after receiving unsatisfactory information from customer service.
  • One participant shares a positive outcome, stating that after following up, they received a replacement for their item.

Areas of Agreement / Disagreement

Views differ regarding the inspection process for outlet items and the likelihood of receiving a replacement. Some participants express skepticism about the claims made by customer service, while others share successful experiences with replacements.

Contextual Notes

The discussion reflects personal experiences with product flaws and customer service interactions, particularly concerning outlet purchases and the policies surrounding them.

Who May Find This Useful

Consultants and customers who have experienced similar issues with stoneware or are considering purchasing outlet items may find the shared experiences relevant.

kaseydee
kaseydee
Gold Member
Messages
1,104
My deep dish baker has a hole in it is that normal? The only way I can think to describe it is that it is like it has a pore kinda like your face. Does that make sense?
 
Is it a pockmark or a hole that goes all the way through? I don't think I've ever seen either such a thing on any stoneware... mine always came smooth.
 
  • Thread starter
  • #3
It isn't all the way through no.
 
send it back.. I had a guest get one like that once.
 
I had one come in like that. Just a tiny hole inside on the bottom, not sure how deep it is didn't want to chance it HO sent me a new one.
 
Yup send it back - it might just be what the oven or micro needs to crack the stone ware -
 
  • Thread starter
  • #7
It was from outlet so I guess no luck w/replacement. :(
 
kaseydee said:
It was from outlet so I guess no luck w/replacement. :(
Click to expand...

Yeah, that throws a loop in...call and ask just in case...
 
kaseydee said:
It was from outlet so I guess no luck w/replacement. :(
Click to expand...
If you just received it and haven't used it I would think they'd replace it or refund you. You don't have the 3 year guarantee, but certainly they would replace it if it arrived damaged or flawed.
 
It wouldn't hurt to call. I think they should replace it if it came defective.
 
Call and let us know how it turns out for you.
 
Here's what they have posted on the Outlet

Product images and prices reflect our US product line only. They may vary outside the US.
*Outlet products are final sale. They are sold without any express or implied guarantees from The Pampered Chef®. They may not be returned or exchanged, unless damage occurs in shipment.

I would have though they would be replaced if they came defective but then from reading this I am not sure about that now. I would call to find out though and not just except it as is.
 
  • Thread starter
  • #13
ok, this was odd. One of my guest called while I was waiting on the call back & stated her lg bar pan cracked...didn't break just cracked. So I told her about that first. She said they would send out a new one & no need to send the cracked one back. Then I told her about my deep dish baker. First she questioned the fact that I had an adjustment on that order for another item already. I told her no....just two items on that order kids chef hat & apron & the dish. (why would it matter?) Then she said I should have checked it when it came in & that the vendor & PC both check all of the items for flaws & that it wouldn't have left with the flaw from them. She said since it was outlet I could send it back & if they had one they would send it to me but if they didnt' I would get nothing. Does that sound right?
 
I would call back and speak with someone else. I've seen and heard of a lot of things that should have been caught if they checked EVERY item for flaws!
 
I would call back!! Ask for a supervisor! That sounds weird to me.
 
kaseydee said:
ok, this was odd. One of my guest called while I was waiting on the call back & stated her lg bar pan cracked...didn't break just cracked. So I told her about that first. She said they would send out a new one & no need to send the cracked one back. Then I told her about my deep dish baker. First she questioned the fact that I had an adjustment on that order for another item already. I told her no....just two items on that order kids chef hat & apron & the dish. (why would it matter?) Then she said I should have checked it when it came in & that the vendor & PC both check all of the items for flaws & that it wouldn't have left with the flaw from them. She said since it was outlet I could send it back & if they had one they would send it to me but if they didnt' I would get nothing. Does that sound right?
Click to expand...

The last part sounds right about giving you one if they have one.

But on the rest NO! I know they do not have 100% incoming and outgoing inspection. That agent is mistaken.
 
  • Thread starter
  • #17
Just got a call back tonight & Eric found out that the warehouse did have another one & it was shipped late last night!!!! Thanks ya'll for suggesting for me to call back & ask for a supervisor.
 
Good to hear, thanks for letting us know.
 

Frequently Asked Questions

Is a hole in my Pampered Chef stoneware normal?

Yes, a small hole or pinhole in your Pampered Chef stoneware is normal. These holes are a result of the manufacturing process and do not affect the performance or safety of the stoneware.

What should I do if I find a hole in my stoneware?

If you find a hole in your stoneware, you do not need to worry. It is a common occurrence and does not indicate a defect. However, if the hole is large or affects the cooking surface, you may want to contact Pampered Chef customer service for further assistance.

Can a hole in my stoneware affect cooking?

A small hole in your stoneware should not affect cooking. The stoneware is designed to distribute heat evenly, and any minor imperfections will not impact its performance. Just ensure that the hole is not large enough to compromise the integrity of the stone.

Will a hole in my stoneware get bigger over time?

Generally, a small hole in your stoneware will not get bigger over time if it is a result of the manufacturing process. However, avoid using metal utensils or subjecting the stoneware to extreme temperature changes, as these actions can cause cracks or larger damage.

How can I prevent damage to my stoneware?

To prevent damage to your stoneware, avoid using metal utensils, do not expose it to extreme temperature changes, and always follow the care instructions provided by Pampered Chef. Regularly seasoning your stoneware can also help maintain its quality and performance.

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