Is a Hole in My Stoneware Normal?

[kaseydee]

My deep dish baker has a hole in it is that normal? The only way I can think to describe it is that it is like it has a pore kinda like your face. Does that make sense?

 

[lkprescott]

Is it a pockmark or a hole that goes all the way through? I don't think I've ever seen either such a thing on any stoneware... mine always came smooth.

 

[kaseydee]

It isn't all the way through no.

 

[etteluap70PC]

send it back.. I had a guest get one like that once.

 

[rennea]

I had one come in like that. Just a tiny hole inside on the bottom, not sure how deep it is didn't want to chance it HO sent me a new one.

 

[PamperedDor]

Yup send it back - it might just be what the oven or micro needs to crack the stone ware -

 

[kaseydee]

It was from outlet so I guess no luck w/replacement.

 

[janetupnorth]

It was from outlet so I guess no luck w/replacement.

Yeah, that throws a loop in...call and ask just in case...

 

[pamperedlinda]

It was from outlet so I guess no luck w/replacement.

If you just received it and haven't used it I would think they'd replace it or refund you. You don't have the 3 year guarantee, but certainly they would replace it if it arrived damaged or flawed.

 

[wadesgirl]

It wouldn't hurt to call. I think they should replace it if it came defective.

 

[rennea]

Call and let us know how it turns out for you.

 

[jrstephens]

Here's what they have posted on the Outlet

Product images and prices reflect our US product line only. They may vary outside the US.
*Outlet products are final sale. They are sold without any express or implied guarantees from The Pampered Chef®. They may not be returned or exchanged, unless damage occurs in shipment.

I would have though they would be replaced if they came defective but then from reading this I am not sure about that now. I would call to find out though and not just except it as is.

 

[kaseydee]

ok, this was odd. One of my guest called while I was waiting on the call back & stated her lg bar pan cracked...didn't break just cracked. So I told her about that first. She said they would send out a new one & no need to send the cracked one back. Then I told her about my deep dish baker. First she questioned the fact that I had an adjustment on that order for another item already. I told her no....just two items on that order kids chef hat & apron & the dish. (why would it matter?) Then she said I should have checked it when it came in & that the vendor & PC both check all of the items for flaws & that it wouldn't have left with the flaw from them. She said since it was outlet I could send it back & if they had one they would send it to me but if they didnt' I would get nothing. Does that sound right?

 

[wadesgirl]

I would call back and speak with someone else. I've seen and heard of a lot of things that should have been caught if they checked EVERY item for flaws!

 

[jrstephens]

I would call back!! Ask for a supervisor! That sounds weird to me.

 

[janetupnorth]

ok, this was odd. One of my guest called while I was waiting on the call back & stated her lg bar pan cracked...didn't break just cracked. So I told her about that first. She said they would send out a new one & no need to send the cracked one back. Then I told her about my deep dish baker. First she questioned the fact that I had an adjustment on that order for another item already. I told her no....just two items on that order kids chef hat & apron & the dish. (why would it matter?) Then she said I should have checked it when it came in & that the vendor & PC both check all of the items for flaws & that it wouldn't have left with the flaw from them. She said since it was outlet I could send it back & if they had one they would send it to me but if they didnt' I would get nothing. Does that sound right?

The last part sounds right about giving you one if they have one.

But on the rest NO! I know they do not have 100% incoming and outgoing inspection. That agent is mistaken.

 

[kaseydee]

Just got a call back tonight & Eric found out that the warehouse did have another one & it was shipped late last night!!!! Thanks ya'll for suggesting for me to call back & ask for a supervisor.

 

[rennea]

Good to hear, thanks for letting us know.