Individual Order That S/B on a Show!

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Discussion Overview

This thread discusses the challenges and experiences related to individual orders that consultants wish to apply to shows. Participants share their personal experiences with handling such situations, including communication with the Home Office (HO) and strategies to ensure orders are placed correctly through personal websites.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions that their Personal Website (PWS) does a good job informing customers about entering a host name for orders to count towards a show.
  • Another participant shares their experience with a fundraiser order, noting that they were able to return an order and receive credit back after contacting HO.
  • Several users mention the importance of contacting HO as soon as possible if an individual order needs to be adjusted.
  • One participant expresses uncertainty about whether an order was placed individually and considers reaching out to HO for clarification.
  • Another participant recounts a situation where a customer mistakenly ordered from the main Pampered Chef website instead of the consultant's PWS, leading to complications.
  • One consultant describes using tinyurls to direct guests to the correct host show, aiming to reduce confusion during the ordering process.
  • Another participant shares a frustrating experience where a host's order was not placed correctly, attributing the issue to the ordering process used by the customer.
  • One participant reflects on the challenges of ensuring guests follow the correct ordering instructions, noting a specific instance where an order could not be canceled due to processing status.
  • Another consultant reports successfully canceling an order shortly after it was placed, highlighting the variability in wait times when contacting HO.

Areas of Agreement / Disagreement

Views differ on the effectiveness of the ordering process and the clarity of instructions provided to customers. Some participants express frustration over customers not following directions, while others share strategies to mitigate these issues.

Contextual Notes

Participants share personal experiences and anecdotes related to managing individual orders and applying them to shows, reflecting a range of outcomes and strategies employed in similar situations.

Who May Find This Useful

Consultants navigating the complexities of individual orders and show applications may find the shared experiences and strategies helpful in addressing similar challenges.

Jules711
Jules711
Silver Member
Messages
1,929
Does everyone have people order individually and then want it applied to a show? I think our PWS does a pretty good job trying to make sure that customers know that they have to enter a host name for it to count on a show. In the past, it really hasn't mattered, but it could for this host. Not a huge order, but enough. Do you have luck contacting HO to cancel the order and place it on the show?
 
I had an order over 100 dollars last year with my fundraiser. It was processed and shipped the next day. We both called HO and was told that when it was delivered, to have them return the box, and then she would get the credit back. If someone is so short on $ that they couldn't wait for the credit (due to have two payments out).. then maybe that wouldn't work.. but it did for that lady.. HTH
 
If they haven't processed it yet, you can probably fix it. Call ASAP!
 
  • Thread starter
  • #4
I'm still not positive that she did an individual order. I emailed and called her right back but don't see it on web orders or on CC. Should I just call HO and ask them?
 
I hope she did not do it on pamperedchef.com instead of your PWS.
 
She should have a confirmation page. I just had this happen last month. It was an $240 order! The person had problems doing it on my website, so he went to PC's main website & figured it would ask him for the host at the end. He called me with the confirmation # & I was able to call PC that night & get it cancelled so I could apply it to the show.

Good luck & call HO ASAP!!!!
 
I've started doing something new with the online shows to make it easier to make sure the guests order off of the hosts and not an individual online show. I use tinyurls. tinyurls take your guests directly to the host show.

  1. Create the new show on your personal website in the normal manner
  2. Go to your personal website
  3. Click "order products"
  4. Put in the name of the host and click "search for host" (you may need to close your browser/browsers and clear your cache and then restart your browser)
  5. Click the name of the host
  6. Select the information in the address bar at the top of the browser (the http:// information)
  7. Open a new browser (or tab)
  8. Go to http://tinyurl.com/
  9. Paste (ctrl-v) the link from step 6 into the box under "Enter a long URL to make tiny:"
  10. Click Make tiny url
  11. If a box pops up asking if you want to allow access click "allow access" (if this box does not appear then copy http://tinyurl.com/... by selecting the text and then pressing ctrl-c)
  12. Switch to your email program
  13. Create an email for your host explaining that this is the link they should send to all their friends and family for ordering from their show
  14. Then paste (ctrl-v) the http://tinyurl.com/... link into the email
  15. Send the email and you are done
 
I just had this happen today! *facepalm* I told the host MULTIPLE times that the people had to put her name in on my website for her to get credit for it. Sure enough, an order pops up today that I'm almost 100% positive is supposed to go on her show. *headdesk headdesk headdesk* I haven't been able to get ahold of her to confirm, and we're closing her show tonight! :eek: Good thing is, it was only a $35 order, and wouldn't have put her over the next level. But it would have put her within $10, and I would have ordered something little to bump her up anyway.ARGH. Why don't people LISTEN? I have a feeling this wasn't the host's fault, but the fault of the people ordering. :rolleyes:EDIT: Just talked to the host, and it seems like the guy trying to order was clicking on "For Our Hosts" rather than the HUGE BUTTON that says "Order Products." And then he couldn't figure out how to order. *more headdesking goes here*
 
Last edited:
  • Thread starter
  • #9
Why do a "tiny url"? I do think it's a very good idea to include it in an email. OF COURSE, if they would use the guest list and email from my site, then it would be very easy for their guests. Her order was only $25 so not too big of a deal. She didn't notice there were two options! If you click option two, you have to click AGAIN! How do you click and not read anything? She figured out how to email me. Why not before the order? PLUS, I have a news item that explains how to order! Oh...and I couldn't cancel it. I tried. They already had it in processing and it's shipped already! Sure...I waited over a week at the beginning of the month and now less than 24 hour turn around. Can't win :-)I know that this person could do a return and everything to get it on the show, but after talking to her, I think it'd just be best to leave it.
 
I managed to get mine canceled, as I called HO about a half hour after I got the email about it. I guess I was lucky... there was only an 8-10 minute wait on the Solution Center line as opposed to 1.5-2 hours the other night.
 

Frequently Asked Questions

What does it mean when an individual order should be on a show?

An individual order that should be on a show refers to a purchase made by a customer that ideally should be combined with a specific party or show to take advantage of discounts, promotions, or to help the host earn rewards. This typically happens when a customer wants to support a host or take advantage of special offers available during the show.

How can I ensure my individual order is included in a show?

To ensure your individual order is included in a show, you should communicate with the host or the consultant. Provide them with your order details and ask them to add it to the show before the show closes. Make sure to do this before the deadline set by the consultant.

What happens if I forget to add my individual order to a show?

If you forget to add your individual order to a show, your order will be processed separately, and you may miss out on any discounts or rewards that would have been available through the show. It’s important to check in with the host or consultant to see if there’s still a way to include your order.

Can I still place an individual order after the show has closed?

Yes, you can still place an individual order after the show has closed, but it will not be eligible for any show-specific promotions or discounts. Your order will be processed as a regular order, and you will not contribute to the host’s rewards.

Is there a limit to how many individual orders can be placed on a show?

There is typically no strict limit to the number of individual orders that can be placed on a show, but it may depend on the consultant's policies and the specific show. It’s best to check with the host or consultant for any guidelines regarding individual orders for that particular show.

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