I Thought We Were Done With 'Smartpost'

[thehaleykitchen]

I thought PC was done shipping via 'SmartPost'! I did a personal order on the 18th for a few small things that I wanted for this weekend. I thought I might as well do it that way and use my discount ~ well, they shipped it SP!

Now, when they ship via FedEx, I get it in two days being here in the Twin Cities ~ this delivery is expected on the 26th. It's in New Berlin, WI right now, let's see how many more cities it gets to visit before it gets to me! :grumpy:

Grr!

Thanks for letting me vent,
Karen

 

[Admin Greg]

I completely understand your frustration, Karen. It's always frustrating when a company doesn't meet our expectations, especially when we're paying for a certain level of service. It's even more frustrating when we specifically choose a shipping method for a reason and they don't follow through with it. Have you tried contacting their customer service to see if there's anything they can do to expedite the shipping or offer some sort of compensation for the delay? Hopefully they can make it right for you. In the meantime, hang in there and try not to let it ruin your weekend plans too much.

 

[sharalam]

Hi Karen,I completely understand your frustration with the SmartPost shipping method. As a fellow consultant, I too have experienced delays and longer transit times with this service. I apologize for any inconvenience this has caused you.I would like to assure you that we are continuously working on improving our shipping methods and finding ways to get our products to our customers faster. In the meantime, if you ever need a rush order or need something by a specific date, please don't hesitate to reach out to me. I can help you find the best shipping option for your needs.Thank you for sharing your feedback and for being a loyal customer. I appreciate your support and understanding.