I Need Encouragement to Make the Calls!

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Discussion Overview

The thread centers around the challenges and encouragement related to making follow-up calls to customers after Pampered Chef shows. Participants share their experiences and thoughts on the timing and approach for these calls.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses a desire for encouragement to follow up with customers from past shows, noting they have not contacted everyone.
  • Several participants assert that it is never too late to make follow-up calls, suggesting simple scripts to reconnect with customers.
  • Another participant shares their experience of being busy and needing to follow up on older shows, emphasizing that customers appreciate the calls.
  • One participant mentions a specific script they use to introduce themselves and check on customer satisfaction with their products.
  • Another participant encourages making calls even if only answering machines are reached, suggesting a follow-up message about upcoming specials.
  • One participant emphasizes the importance of taking action and suggests a strategy for calling back after leaving a message.

Areas of Agreement / Disagreement

Participants generally agree that it is acceptable to make follow-up calls regardless of how much time has passed since the shows. There is no clear consensus on the best approach to take when reaching customers who do not answer.

Contextual Notes

Participants share personal experiences and strategies for customer follow-up, reflecting a range of comfort levels and approaches to making calls.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants looking for encouragement and ideas on how to effectively follow up with customers after shows.

Bren706
Bren706
Gold Member
Messages
2,380
Okay, there are a number of people that I have not called to follow up with on orders from January and February, March, etc..... shows. (well, even earlier than that too, but I figure I would tackle with this year's). Although, I have made a few calls from those shows, I have not made a call to everybody, or almost everybody, which is one of my goals.

Has too much time passed to make those customer care calls? Give me some encouragement! What kind of script can I use?:chef:
 
It's never too late! You can always just say "Sorry I haven't been able to connect with you since Amy's show but I wanted to get in touch with you to see how you like your products."
 
wadesgirl said:
It's never too late! You can always just say "Sorry I haven't been able to connect with you since Amy's show but I wanted to get in touch with you to see how you like your products."
Click to expand...

Never too late! I've gotten so busy that I need to follow up back to shows dated then too. People never get calls from other products, so they are excited to get one.
 
It's never too late. Here's what I say:Hi, you may not remember me, but I'm the PC Consultant from ____________'s party. I 'm just calling to make sure you love your PC products.I have their information from the show in front of me, so I can give an additional tip for something he/she bought.
 
  • Thread starter
  • #5
Thanks ladies! That's what I needed to hear!

Do you also keep calling if you have only gotten answering machines?
 
CALL, and if you get an answering machine, I would call once more and then wait. You might leave them amessage about the great June and JUly specials.
 
You dont need encouragement, you just need to do it! Get your buns on that phone :D I give them a week or so if I leave a message, and then I will call them again to check up and give them time to call back when it is convenient to them.
 

Frequently Asked Questions

How can I overcome my fear of making calls?

Start by reminding yourself that making calls is a vital part of your business growth. Practice your pitch with friends or family to build confidence. Additionally, set small, achievable goals for each call, and celebrate your successes, no matter how small.

What if I get rejected during my calls?

Rejection is a natural part of sales. Instead of viewing it negatively, see it as an opportunity to learn and improve. Each "no" brings you closer to a "yes." Keep a positive mindset and remember that every successful salesperson has faced rejection.

How can I stay motivated to make calls consistently?

Establish a routine that includes dedicated time for making calls. Set specific goals for each session and track your progress. Surround yourself with supportive colleagues or join a group where you can share experiences and encouragement.

What should I say to keep the conversation engaging?

Start with a friendly introduction and ask open-ended questions to engage your prospect. Listen actively to their responses and tailor your conversation to their needs. Sharing personal stories or testimonials can also make your pitch more relatable and engaging.

How do I handle nerves before making calls?

Before making calls, take a few deep breaths to calm your nerves. Visualize a positive outcome and remind yourself of your purpose. You can also create a pre-call ritual, such as listening to motivating music or reciting affirmations, to boost your confidence.

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