I Freeze up When Making Cc Calls - Help!

[Cook Lady]

Hi,

I am a fairly new consultant (5 months) and I am just learning about and trying to get around to doing cc calls for my first few shows which were held back in November.

I am OK calling people I know, or talking to people face-to-face, but when it comes to calling strangers, I just freeze up, and hang-up!

Has anyone else had this problem? And how did you get past it?

I have pretty much exhausted my original list of 100 and have no bookings for April so I need to get past this problem somehow.

Thank you

 

[raebates]

Stick around here for a while, and you'll soon find out that this is something many of us struggle with. There's a phrase my friends and I use when someone needs to just get over it and do something:Just pull up your big gir panties and deal with it!I say that with all of the love and compassion in my heart. Seriously, sometimes it's necessary to just push through the discomfort and do what needs to be done. As much as I like to talk, I still have to make myself pick up the phone for that first call.Best of luck!

 

[priscilla]

I am OK calling people I know, or talking to people face-to-face, but when it comes to calling strangers, I just freeze up, and hang-up!

But they are not strangers. They attended a show held by someone you know, so that makes them 2nd tier friends . And, you are doing them a HUGE favor by making sure all their products were okay and they were happy with them.

The next step after that, after you are comfortable with just that, is to ask if they would like to hear the specials for the next two months. Does one of those sound like it would be perfect in their kitchen? All it takes is a few friends for a fun night with food, and you can receive that for item at 60% off! Doesn't that sound great?

You know, my vet calls after my dog's checkup to make sure he is okay. I do not think he stresses over it...why should we?

Robin

 

[DebbieJ]

Yep, and the car dealer calls after we've brought our car in for service to make sure we are happy.

Just do it!

 

[heat123]

But they are not strangers. They attended a show held by someone you know, so that makes them 2nd tier friends . And, you are doing them a HUGE favor by making sure all their products were okay and they were happy with them.

The next step after that, after you are comfortable with just that, is to ask if they would like to hear the specials for the next two months. Does one of those sound like it would be perfect in their kitchen? All it takes is a few friends for a fun night with food, and you can receive that for item at 60% off! Doesn't that sound great?

You know, my vet calls after my dog's checkup to make sure he is okay. I do not think he stresses over it...why should we?

Robin

I like this approach Robin, thanks for posting! I am having a hard time doing CC calls- I have yet to do a bookings speil! This sounds natural and not pushy!

 

[Cook Lady]

Hi,

Thank you for all your help.

Robin, I had your message in front of me for encouragement while making my calls and it really helped. I found that several of my customers were surprised that I had called. They didn't expect it. I haven't got any bookings yet, but I will persevere.

Thank you,

 

[gilliandanielle]

I am not sure if this will help you or not, but I feel a lot more comfortable when I know exactly what I want to say. I don't like scripts, but want to remember which topics to cover. I make little bullets to cover on the call so when there is a lull I know where to steer next. For instance it usually looks like this:
*happy with products?
*needs recipes/any questions?
*cross sell upcoming special
*interested in hosting?
*referrals for orders/shows?
*opportunity?

Not all calls go smoothly, but I like to have a checklist so that I can at least hit MOST of the topics if not all. Good luck! They get easier the more you make them!

 

[jetcitysandy]

I will give this a try Gillian. Thanks. I freeze when it comes to picking up the phone also. I love to talk to people when I see them but when it comes to picking up the phone I don't find that easy to do. It took me a long time to post anything on any of the threads on cs but I have finally posted a few things. That is getting easier for me to do so maybe the phone thing will get easier too.

Sandy

 

[heat123]

I am not sure if this will help you or not, but I feel a lot more comfortable when I know exactly what I want to say. I don't like scripts, but want to remember which topics to cover. I make little bullets to cover on the call so when there is a lull I know where to steer next. For instance it usually looks like this:
*happy with products?
*needs recipes/any questions?
*cross sell upcoming special
*interested in hosting?
*referrals for orders/shows?
*opportunity?

Not all calls go smoothly, but I like to have a checklist so that I can at least hit MOST of the topics if not all. Good luck! They get easier the more you make them!

How funny Gill, I do the same things, bullet what I want to say rather than have a script infront cause when I read off of them I sound like an automated robot!