How Should I Handle Miscommunication During a Promotional Event?

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Discussion Overview

This thread discusses a situation where a consultant received a call from the Pampered Chef Home Office during a promotional event, leading to confusion among the host and guests regarding the nature of the call. Participants share their thoughts on the timing of the call and its impact on the event's atmosphere.

Discussion Character

  • Anecdotal, Opinion-based, Exploratory

Main Points Raised

  • One participant recounts their experience of receiving a call from the Home Office during a show, which led to disappointment among the host and guests who expected a promotional win.
  • Another participant expresses surprise at the timing of the call, suggesting that the Home Office should be more aware of promotional events.
  • Several users mention the need for better coordination from the Home Office regarding calls during promotional weeks.
  • One participant shares their excitement about winning a promotion during their show, contrasting with the initial participant's experience.
  • Another participant notes that calls during promotional events typically target hosts rather than consultants, which may have contributed to the misunderstanding.
  • One participant discusses their approach to hosting shows, emphasizing a light and interactive atmosphere to boost sales.
  • Another participant shares their personal experience of using fundraising to build a customer base, highlighting the importance of community engagement.

Areas of Agreement / Disagreement

Views differ regarding the appropriateness of the call's timing and the Home Office's communication practices. Some participants agree that better coordination is needed, while others focus on the positive aspects of receiving recognition for sales.

Contextual Notes

The discussion reflects personal experiences and opinions related to promotional events and communication from the Home Office, without implying any official guidance or policies.

Who May Find This Useful

Consultants who have experienced similar situations or are interested in the dynamics of promotional events and communication within the Pampered Chef community may find this discussion relevant.

  • Thread starter
  • #31
GourmetGirl said:
Where did you find those and how much were they? I LOVE that idea!
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Thanks- I had them embroidered through a promotional company my friend owns- I have green ones.
 
  • Thread starter
  • #32
Addie4TLC said:
That is a wonderful start and your whole story is very encouraging. When your heart is in the right place things just line up. The best thing is that your recruits will follow your example! I got a call from the HO when I was new too! I didn't even know I was doing well, I earned my 2% increase in my 4th month. You pick up that momentum and it's awesome. I haven't been able to duplicate that, but just remembering the experience keeps me motivated because I know it can be done. Congratulations on your great start, keep up the good work!
Click to expand...

Thanks for your encouragement and kind words- I really am loving this job and pray that my success continues!!
 
  • Thread starter
  • #33
vwpamperedchef said:
I hope HO does something to compensate. That really stinks. I would ask to speak to a supervisor when you call --- keep us posted. and WAY TO GO on those sales!
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Thanks!! I'll keep you posted.
 
  • Thread starter
  • #34
ljeffries said:
Why would you have your phone on and check to see who was calling during a show? Just curious about that. Especially since you knew HO was calling the host? Not knocking, just asking.
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I have three kids (6, 4, and 8 months)- I think you'll find every Mom on her w/ a cell phone will have hers nearby!

One of my daughter's has life threatening food allergies for which she's been hospitalized twice w/ anaphylaxis- so I have to check each and every call- always, no matter what I'm doing.
 
  • Thread starter
  • #35
Teresa Lynn said:
She mentioned the hosts & guests don't read the fine print.
the only way to register the host was for the consultant to do it. Part of host coaching would to ask for an available # for that evening to put on the form..

I really hope this experience is explained to the guests that were in attendance and they understand it was to be a call to the host. If they start bad mouthing HO over what they feel is a rip off or being cheated it really could harm your business later.

I would explain it in a letter to them and also emphasize the call was a congratulatory one over your achievements.
Click to expand...


I think you're reading into this too much- no one's bad mouthing HO- the group I had last night are Mom's from my daughter's Christian school- we even prayed before we all began-they are not the type to bad mouth, nor am I. I was merely explaining what happened and expressing the disappointment for the situation- I have no intentions of bashing HO, nor does anyone who was in attendance.
 
bonl48 said:
My Show Did Win!!! 15 min into the Show HO called and I didn't believe the Host that it was the HO!! When I finally thought "she is NOT pulling my leg" we all started screaming!! It was exciting!
Bonnie::thumbup:
Saginaw, MI
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woohoo for you and your host!
 
ChefBeckyD said:
Seriously - I'm not trying to be the wet towel here...but the consultant was the one who received a call from HO at this show - NOT the host.
For this promo, it was the HOST who was to receive the call from HO....so there really wasn't any reason, when the consultant's phone rang, for all of the excitement.....

Everyone seems to be blaming HO and thinking they should be doing something special for this - but they did nothing wrong or out of the ordinary. Calls are made all the time to consultants during evening hours.

I know it was disappointing for everyone there - but it wasn't because of anything wrong done by HO.
Click to expand...

I agree with Becky.
 
ChefBeckyD said:
Seriously - I'm not trying to be the wet towel here...but the consultant was the one who received a call from HO at this show - NOT the host.
For this promo, it was the HOST who was to receive the call from HO....so there really wasn't any reason, when the consultant's phone rang, for all of the excitement.....

Everyone seems to be blaming HO and thinking they should be doing something special for this - but they did nothing wrong or out of the ordinary. Calls are made all the time to consultants during evening hours.

I know it was disappointing for everyone there - but it wasn't because of anything wrong done by HO.
Click to expand...

Well said Becky; I agree with you.

Congratulations on a wonderful start to your business! Once you get past this confusion, keep that momentum going:)
 
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