How New Is Current Food Chopper?

[bridgetbakes]

I have a guest who bought the Food Chopper about 5 years ago (maybe more) and the clear collar is broken. So here are my questions:

1) If her chopper is the old one, would the current replacement parts work?
2) If her chopper is the newer one (again, not sure when the current chopper came out but thought I read on this forum somewhere that there used to be another version) and it is under 5 years, they would have to send her a new guard for free because of the 5-year guarantee, right?
3) If her chopper is the newer one but was purchased more than 5 years ago than I would need to have her order a replacement part, right?

Any guidance any of you wonderful Cheffers could provide would be greatly appreciated!

Bridget

 

[chefjeanine]

I've been in the business for five years and have the current chopper. I don't think the replacement parts for this one would fit previous models.

They should replace her chopper if it's still under warranty. If it's past warranty, get a new collar from replacement parts.

 

[dcypcar.chef]

The old style chopper looked very different from the current one. The clear part was ridged and hard to see through. Last time I checked, HO still had parts for the old one if anyone needs it. Just call customer service for the number.

 

[MissChef]

I don't know if you have gotten the answer to your question already but I thought that I would respond!
The current chopper came out in the fall of 1999. It is right when I started the business and I earned it in my first month, it did not use to come in the SS kit! It is completely different in style than the old one! The current one is a lot easier to assemble, has the capcity to chop a larger amonth of food at one time and looks so much more attractive!
I think you can't get parts for the old chopper anymore because it is past it's warranty time. You can order a new clear collander for the current chopper on replacement parts and for about $7.00.
Hope this helps!

 

[Paige Dixon]

She can order replacement parts for the old chopper at Zyliss.com.

I had a host with the new style chopper but with the old chicken logo. I told her that one can't still be under warranty (chicken logo) but the replacement parts should fit.