How Long Do You Wait for Held Cc?

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Discussion Overview

This thread discusses the challenges and experiences related to handling held credit card transactions for Pampered Chef shows. Participants share their approaches to resolving payment issues and the timeframes they consider reasonable for waiting on responses.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions feeling upset about the impact of held credit cards on hosts and guests, questioning how long to wait for a response.
  • Another participant, identifying as a consultant, shares their experience of contacting the guest first to verify the credit card information, noting that this approach has led to successful resolutions.
  • Several users describe similar strategies of reaching out to the host if they cannot contact the guest, emphasizing the importance of communication.
  • One participant raises concerns about the time limits set by the home office for resolving credit card issues, particularly with debit cards from credit unions.
  • Another participant notes that the home office may not be able to process transactions if their systems are down, impacting the resolution of payment issues.

Areas of Agreement / Disagreement

Views differ on the appropriate timeframe for resolving held credit card issues, with some participants suggesting that more time may be needed, especially when weekends are involved. There is no clear consensus on how to handle these situations.

Contextual Notes

Participants share personal experiences and strategies related to credit card issues, reflecting a variety of approaches and challenges faced in their roles as consultants.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants dealing with similar credit card processing challenges and seeking insights from peers on handling such situations.

chefallison53
chefallison53
Messages
167
How long do you give a person to respond to a held CC? I know it is upsetting to the host, the guests, and myself... but how long is really enough to allow a show to be held?

Also, how do you handle this? What to say?
:yuck:
 
HOme office gives you a date to resolve it by.... and when I have had to deal with a declined card I usually try to get a hold of the guest and double check to see if I got her # incorrect and maybe I transposed #s. If I cannot get a hold her the guest, I then go to the host to either pay for it or try and get another # from her/him.
 
I usually call the guest first. I play it off that it might be my error, let's check the number you gave me. Once it was the number, another time a guest gave me another cc number to use and the third basically told me she was just hoping it would go through she would have to get me cash. This held the show open for a week longer until I could meet with her. In this situation, I called the host and without telling her which guest it was, told her that we had an issue with her show and we were trying to solve it as soon as possible. The host was just very gracious that I called to tell her what happened.
 
wadesgirl said:
I usually call the guest first. I play it off that it might be my error, let's check the number you gave me. Once it was the number, another time a guest gave me another cc number to use and the third basically told me she was just hoping it would go through she would have to get me cash. This held the show open for a week longer until I could meet with her. In this situation, I called the host and without telling her which guest it was, told her that we had an issue with her show and we were trying to solve it as soon as possible. The host was just very gracious that I called to tell her what happened.
Click to expand...
This is what I do too. If I can't get through to the guest I do call the host and tell them that there's an error with Mary Jones' payment and I can't get ahold of her and I ask for an alternate number. The host is always able to help me.
 
If you can't get this CC issue resolved by the time you are given, will they extend the time? I have had such an issue with Credit Union debit/credit cards. The bank won't put them theough because it looks like someone is using the cc in another state. So when I ask for accounting to but it through manually it usually takes a couple of days, and often after the date to have it resolved by. If it is past the date will they cancel that order from her show and deduct from the hosts free product??

Has anyone have issues with debit cards and how do you get them to go through? Any other way then the above suggestions?

I got an email about this CC not going through Friday night and was given until the 4th at noon. With a weekend envolved I think you need a little longer. :confused:

Kelly V.
 
HO is open, call them right now and talk to them about it.
 
wadesgirl said:
HO is open, call them right now and talk to them about it.
Click to expand...

I plan on calling them as soon as my DH stops using the phone!!! :-))
 
Home office cant process anything right now. All of their systems are down.
 

Frequently Asked Questions

How long do I typically wait for held credit card transactions to clear?

The time it takes for held credit card transactions to clear can vary, but it usually takes between 3 to 5 business days. This timeframe allows for processing and verification by the payment processor.

What factors can affect the waiting time for held credit card transactions?

Several factors can influence the waiting time, including the bank's processing times, weekends or holidays, and any additional verification steps required by the payment processor or the credit card company.

What should I do if my held credit card transaction takes longer than expected?

If your held credit card transaction takes longer than the typical 3 to 5 business days, it's advisable to contact your bank or credit card company for clarification. They can provide specific information regarding the status of your transaction.

Can I expedite the process for held credit card transactions?

Unfortunately, there is usually no way to expedite the process for held credit card transactions, as it depends on the payment processor and bank's internal procedures. However, ensuring that all information is accurate at the time of the transaction can help avoid delays.

What happens if a held credit card transaction is ultimately declined?

If a held credit card transaction is declined, you will typically receive a notification from your payment processor. The funds will be released back to your account, and you may want to check with your bank for any additional details or reasons for the decline.

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