How Can I Manage My Customer Base While Moving?

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Discussion Overview

The thread centers around a participant's upcoming move to a "lake house" and the challenges of managing their customer base during this transition. Participants share their personal experiences related to moving and maintaining business relationships, while also expressing excitement and sympathy for the original poster's situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, discusses the need to increase their customer base in the new area while managing existing customers from their current location.
  • Another participant shares their experience of moving and expresses sympathy for the challenges involved.
  • Several users mention the emotional and logistical difficulties of deciding what to move, sell, or donate during a move.
  • One participant notes the importance of understanding customer preferences regarding being passed to a new consultant or maintaining a long-distance relationship.
  • Another participant mentions a resource, a CD titled "Move it, Don't lose it," which focuses on building a business in a new location.
  • One participant reflects on their experience of receiving customers from someone who moved, highlighting mixed feelings among those customers.
  • Some participants engage in a light-hearted off-topic discussion about a movie, showcasing a sense of community and camaraderie.

Areas of Agreement / Disagreement

Views differ on the best approach to managing customer relationships during a move, with some participants sharing personal experiences while others provide insights on customer preferences. No clear consensus emerges regarding the best strategies for handling the transition.

Contextual Notes

The discussion reflects the personal experiences of participants who have navigated similar situations, emphasizing the emotional aspects of moving and the complexities of maintaining business relationships.

Who May Find This Useful

Consultants facing similar challenges of relocating while managing their customer base may find the shared experiences and insights relevant to their own situations.

M
mrssyvo
Messages
1,929
We have been wanting to move to our "lake house" full time for about 9 months now, and was just waiting for DH to find a job in the area, HE did it!!!!! He starts March 3rd, and so now we are in the process of moving our lives. Luckily, we are empty nesters, so do not have to worry about moving schools. I have a small customer base there, but will really have to increase that, and also deal with my BIG customer base here. I have 2 shows still on the books here, and LOTS of potentials, just trying to set dates. I think my plan is to schedule the potentials in clusters, and hopefully our home here will still be on the market so I can stay here until finished. It is only sbout 1 1/2 hours away, so I can come back and forth to do shows, but I would rather not. I have a recruit South o fme that I will be passing customers to, as well as a hospitality cluster mate who is established to take those too far from my recruit. I would also like to sign another 1 or 2 in this area to handle the rest of my book. Do any of you have experience in this situation. I have been in PC over 2 years, and have a lot of good customers I do not want to leave, but I do not want to keep running back to do shows, I would rather concentrate on my new area.
 
Congrats on your big move!! So exciting!
 
  • Thread starter
  • #3
It is turning into a headache- Trying to decide what to move from here, what to sell, what to donate, and I will have to do the same at the weekend house, AND keep my office functioning here, in the midst of it.
 
Last edited:
I can sympathize. We moved from apt to house in July, however, the apt was just down the street!! You have a daunting task ahead. Best WIshes.
 
There are some great CDs about moving your business...I think one is Move it don't lose it and I think Morfia has done that one or another.Ask you upline if they have a copy...
 
Good luck with your move! Sounds exciting & daunting all at the same time! I can't imagine moving, although my dream is to live on a lake!! Anyways, good luck & congrats!!
 
  • Thread starter
  • #7
I have the Move it, Don't lose it- and it is a good cd, but concentrates on building your business in your new place. I am looking for advice on what I am leaving behind.
 
I have not moved my business, but I did receive customers from someone who did. I think you know your own customers best. I would find out if they want to be passed along to a new consultant or if they still want to have you be their long distance consultant. I received some bitter customers, that didn't even know me, but were upset that they had no say in who they were being switched to. Some of them were fine and were happy to have a close consultant and the others wished they had the same one or were able to find their own new consultant.
I can say it is hard to build a relationship with people that have this negative feeling in the beginning.
Just my 2 cents.
Good luck with you move, sounds like it will be great when you get settled.
 
mrssyvo said:
We have been wanting to move to our "lake house" full time for about 9 months now, and was just waiting for DH to find a job in the area, HE did it!!!!!
Click to expand...

Wow, this is my first hijack! But, this post, especially with the quotes, made me think of the Keanu Reeves/Sandra Bullock movie. And, since it's central story line unfolds on Valentine's Day, I couldn't help but post. Has anyone else seen this movie? I swear, I have watched some or all of this movie about 5 times (on HBO) and it is confusing as he&&!! I know with all movies, especially romances!, you have to suspend belief and logic, but this one perplexes me like nothing else. I "get" that they're talking over a time gap, or whatever. But, trying to make sense of things just gives me a headache. The dog was especially confusing, and some other parts. My BF was visiting the first time it was on, and we caught about the last half, so I have been threatening her that I am going to record it and make her watch it to see if it makes a bit of sense to her.

Okay, enough of that rant. Don't get me wrong, I like the movie, and LOVE the chemistry between Keanu & Sandra, but this movie is hard to follow and make sense of. I think it's one you just have to sit back and enjoy the scenery. BTW, Keanu had a new scar (at least to me) above his lip in this movie. I don't remember seeing it before. I don't watch all his movies (actually have only seen a few), but I do enjoy his "body" of work!!! lol

Thanks for letting me go off-topic, and congratulations on the move, and best of luck with all issues!

Tammy
 
  • Thread starter
  • #10
It is a confusing movie- You have to watch it, and not rationalize it. Hubby loved it because it was "sci-fi-ish" and Sandra Bullock was in it. I loved it for the love story, so it was good for both of us, although, it was tough on me watching it, because as I was watching it, I kept thinking, "but that could never happen" The next time I watched it (maybe it was the wine I had) but I watched it just for the story, and not thinking about it, and enjoyed it much more.
 
good luck with your move! Many happy memories to create in your new home!!
 

Frequently Asked Questions

How can I keep track of my customers while relocating?

To keep track of your customers during a move, consider using a customer relationship management (CRM) tool or a simple spreadsheet. Ensure that you have all their contact information, purchase history, and preferences documented. This will help you maintain communication and manage orders seamlessly.

What should I do with my customer database during the move?

Before moving, back up your customer database to avoid losing any information. If you're using a digital tool, make sure it's accessible from anywhere. If you're using paper records, organize them in a way that makes them easy to transport and access during the move.

How can I communicate with my customers about my move?

Inform your customers about your move through email, social media, or a newsletter. Be transparent about any potential delays in shipping or service and reassure them that you are still available to assist them during the transition.

Should I continue to take orders while moving?

If possible, continue to take orders during your move, but set clear expectations regarding delivery times. You may want to pause new orders if you anticipate significant delays. Communicate any changes to your customers to keep them informed and engaged.

How can I maintain customer relationships during my relocation?

Stay in touch with your customers through regular updates and personalized messages. Utilize social media to share your moving journey and keep them engaged. Consider hosting virtual cooking classes or online events to maintain the connection and provide value during your transition.

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