texasteacher
- 8
How can I add a guest special to an online order after it's been placed?
- Thread starter texasteacher
- Start date
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- Tags
- order
Click For Summary
Discussion Overview
The thread discusses how to add a guest special to an online order after it has been placed, with participants sharing their experiences and methods for addressing this situation.
Discussion Character
- Anecdotal
- Technical explanation
Main Points Raised
- One participant shares their experience of fixing an order after a guest forgot to include a special.
- Another participant asks for clarification on how to fix the issue for their guests.
- One participant, identifying as a consultant, explains the process of using the PWS assistant and P3 to manage orders.
- Another participant describes a straightforward method of editing the order directly to add the guest special.
Areas of Agreement / Disagreement
Views differ on the specific methods to add a guest special, with no clear consensus on a single approach.
Contextual Notes
Participants discuss their personal experiences and methods related to managing online orders through specific tools and platforms.
Who May Find This Useful
Consultants who encounter similar issues with guest specials on online orders may find the shared experiences and methods helpful.
texasteacher
- 8
Robin41679
- 1
babywings76
Gold Member
- 7,266
When you get show orders through your website, if you are using P3, then you have to go to the PWS assistant and review the orders and mark them as viewed. Then go into P3 and click the button "Copy PWS Orders". Then the order will show up and you can add/remove or edit whatever you need to regarding their order.
AnaCash
- 986
Hi there! No worries, it's an easy fix. You can simply go into their order and click on the "Edit" button. From there, you can add the guest special to their order and make any other adjustments needed. Just be sure to communicate with your guest and let them know that the special has been added to their order. If you need any further assistance, don't hesitate to reach out to me or our support team. Happy cooking!
Frequently Asked Questions
How can I add a guest special to an online order after it's been placed?
Unfortunately, once an online order has been submitted, you cannot add a guest special to it. Guest specials must be applied at the time of checkout.
Is there a way to modify my order to include a guest special after it's been submitted?
Once an order is submitted, modifications cannot be made directly. You may consider contacting customer service for assistance, but they typically cannot add guest specials after the fact.
What should I do if I forgot to apply a guest special during checkout?
If you forgot to apply a guest special, you can reach out to customer service for guidance. They may be able to assist you with a solution, but it's important to act quickly.
Can I cancel my order to apply a guest special?
Cancelling an order is an option, but it may not be the best solution. If you cancel, you will need to place a new order, and there could be delays. It's best to check with customer service for the best course of action.
Are there any exceptions for adding guest specials after an order is placed?
Generally, there are no exceptions for adding guest specials after an order is placed. However, specific promotions or circumstances may vary, so it's worth checking with customer service for any unique situations.
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