Host Coaching: How to Make Up For a Disappointing Show

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Discussion Overview

The thread discusses experiences related to host coaching and managing disappointing show outcomes among Pampered Chef consultants. Participants share their personal experiences with low attendance at shows and strategies for encouraging hosts to secure outside orders.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses disappointment over a show with only two attendees and seeks advice on improving host coaching to secure outside orders.
  • Another participant suggests that the host should contact all invited guests who did not attend to encourage orders.
  • One participant shares their experience of having three poorly attended shows despite host coaching efforts, noting a trend of low attendance.
  • Another participant emphasizes the importance of being firm about closing dates while remaining encouraging to the host.
  • One participant mentions successfully collecting outside orders and maintaining communication with the host to track progress towards free products.
  • Another participant shares a mixed experience from an office lunch show, noting low orders but securing bookings.
  • One participant reflects on a significant drop in sales attributed to changes in promotional offers by Pampered Chef.

Areas of Agreement / Disagreement

Views differ on the effectiveness of host coaching and the impact of recent changes in promotional offers on sales. No clear consensus emerges regarding strategies for improving show outcomes.

Contextual Notes

Participants share varied experiences and strategies related to host coaching and show attendance, reflecting a range of outcomes and personal approaches within the consultant community.

Who May Find This Useful

Consultants facing similar challenges with show attendance and host coaching may find the shared experiences and strategies relevant to their own situations.

PCSarahjm
PCSarahjm
Messages
701
:( I am so disappointed! I had a Show on Saturday. Not a good turn out! I thought I did a good job host coaching.... There were only 2 people there. When I talked to her on Thursday she said she had 10 confirmed guest...when I got to her house she said 2 just called and had last minute things come up but would be placing orders could we keep her show open until Friday. Ok so the show is suppose to be at 2pm her daughter shows and her MIL. That is it! I have a total of $65 in Sales....What do I need to do to Host Coach her more to get the outside orders she needs to earn free products she wants. As she has a huge list... I don't want her to feel discouraged b/c her show didn't have a good turn out! Any tips????
 
have her contact all 8 of those people that didnt come. I had the same thing happen Sat 15 confirmed 4 people showed up but I did get 2 bookings out of it.
 
PCSarahjm said:
:( I am so disappointed! I had a Show on Saturday. Not a good turn out! I thought I did a good job host coaching.... There were only 2 people there. When I talked to her on Thursday she said she had 10 confirmed guest...when I got to her house she said 2 just called and had last minute things come up but would be placing orders could we keep her show open until Friday. Ok so the show is suppose to be at 2pm her daughter shows and her MIL. That is it! I have a total of $65 in Sales....What do I need to do to Host Coach her more to get the outside orders she needs to earn free products she wants. As she has a huge list... I don't want her to feel discouraged b/c her show didn't have a good turn out! Any tips????[/QUOTE]

tell her up front
she needs $xx to get $xx free
tell her she needs to contact everyone from her invite list
be encouraging yet be firm on the closing date and time otherwise you will end up chasing her to close the show
Click to expand...
 
  • Thread starter
  • #4
I was very firm about the closing date on Friday! I hope she can pull something together b/c she really wanted some free products!
 
This must have been the weekend for poor shows. I had 3 shows, host coached them all as usual (3 calls) and each of them said they had 10 or more people coming, and all 3 were poorly attended, and low show totals.
 
It sounds like you did what you could for the show. I would make sure to keep in touch with her and ask her each time how many new orders she has so you can update her on her free product value and how much she needs to get to the next level. Take her wish list and figure out how much she needs in sales to get her items for free and 1/2 price then let her know how many orders she will probably need to collect (sales needed divided by your average outside order sales).

Good luck and look ahead to the next one!
 
I did an office lunch show. About 15 showed to eat, but I only got about 7 orders. Two was from outside orders that I arranged. It was just barely a show. I did get two bookings. The last time I fed that office, I got my second recruit.
 
Chef Bobby, I'd settle for those results right now! I need to go feed an office ASAP! (Woe is me, I had two hosts postpone their shows this month!).
 
I am grateful for what I got. Every little bit helps. The first booking did an $800 show. I'm waiting on the second to finish moving. It should be good too. She's the CEO of the company.
 
  • Thread starter
  • #10
Talked to my host today and she has been working on outside orders.....So far she has collected about $150 in more orders!!! Things are getting better!
 
It seems like this month has been particularly tough on everyone. Personally, I've experienced HUGE drop in sales since PC hasn't offered the buy $60 and get _____ for free. The deals they have for guests are great, but don't make the sales higher.
 
PC_CPR said:
Chef Bobby, I'd settle for those results right now! I need to go feed an office ASAP! (Woe is me, I had two hosts postpone their shows this month!).
Click to expand...

Sorry for the late response. Every office that I asked said yes to free brownies. The new recipe for caramel brownies has worked great for me. I'm waiting to get my bar pan back that I lent to my recruit so I can make them.
 
Chefbobby,
When you take the free brownies, do you leave your bar pan? I wouldnt want to do that, but how else would you give them the treats?
 
You can cut them into squares and serve them on SA. It's still a product, but not as expensive (should it be lost or taken) as the bar pan.
 

Frequently Asked Questions

What is host coaching and why is it important for a successful show?

Host coaching involves guiding and supporting your host before, during, and after their show to ensure they have a successful experience. It's important because it helps set expectations, encourages engagement, and maximizes attendance and sales, ultimately leading to a more rewarding experience for both the host and the consultant.

How can I address a disappointing show with my host?

Start by having an open and honest conversation with your host. Acknowledge the outcome and express your commitment to helping them achieve their goals. Discuss what may have contributed to the disappointing results and brainstorm ways to improve for future shows, such as better promotion or more engaging activities.

What strategies can I use to improve attendance for future shows?

Encourage your host to reach out personally to their invitees, perhaps through phone calls or personalized messages. Suggest offering incentives, such as a small prize for the guest who brings the most friends or a special discount for attendees who place orders. Additionally, emphasize the importance of social media promotion to reach a wider audience.

How can I help my host feel motivated after a disappointing show?

Reassure your host that every show is a learning experience and that setbacks can happen to anyone. Celebrate any small successes, such as new contacts made or lessons learned. Offer to assist them in planning their next show, and remind them of the potential rewards that come with persistence and effort.

What follow-up actions should I take after a disappointing show?

After a disappointing show, follow up with both the host and the guests. Send a thank-you note to the host for their efforts and offer additional resources or support for future shows. For guests, consider sending a follow-up email with a special offer or a reminder about upcoming products, keeping the lines of communication open for future sales opportunities.

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