Host Coaching Frustrations: My Struggle to Close a Show on Time

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Discussion Overview

This thread centers around participants expressing their frustrations with closing catalog shows on time, particularly at the end of the month. Many share personal experiences of difficulties in communication with hosts, leading to stress about meeting sales goals and deadlines.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Exploratory

Main Points Raised

  • One participant expresses frustration over a host's lack of communication, emphasizing the importance of closing the show on time for their commission.
  • Another participant shares a similar experience, noting disappointment in a host who failed to meet a deadline despite previous assurances.
  • One participant recounts a more serious situation involving a host dealing with a family crisis, suggesting that unforeseen circumstances can affect communication.
  • Another participant mentions a strategy of setting earlier deadlines for hosts to encourage timely submissions, highlighting the importance of relationship-building.
  • One participant describes a particularly challenging month with unresponsive hosts, expressing a desire to move on from difficult situations.
  • Another participant shares their experience of feeling embarrassed about low sales after previously being a top seller, indicating a common sentiment of pressure during slow months.
  • One participant discusses their method of closing shows earlier in the month to avoid last-minute stress, emphasizing the need for proactive communication.
  • Another participant reflects on their struggles and the need for self-assessment in light of recent challenges, sharing a sense of hope for improvement.
  • One participant expresses relief at the end of a difficult month, indicating a shared sentiment among others.
  • Another participant recounts a personal mistake that affected their ability to submit a show on time, illustrating the challenges of balancing personal responsibilities with business commitments.
  • One participant shares a story of a show that did not meet expectations due to a host's illness, highlighting the unpredictability of hosting situations.

Areas of Agreement / Disagreement

Views differ among participants regarding the challenges of host communication and the impact on sales. While some express frustration and disappointment, others acknowledge that personal circumstances can play a significant role in these situations. No clear consensus emerges on how to best manage these challenges.

Contextual Notes

Participants share experiences primarily related to catalog shows and the pressures of meeting monthly sales goals. The discussions reflect a range of personal situations and emotional responses to the challenges faced in host coaching.

Who May Find This Useful

Consultants experiencing similar frustrations with host communication and sales deadlines may find the shared experiences and strategies discussed in this thread relatable and insightful.

pckimboyers said:
Thanks for the info. That stinks, I really just tried to let it go, but now knowing I let my cluster down, it makes me feel bad for them. But, nothing I can do about it..... if it's our own personal business's, our business (or lack there of, in my case) shouldn't affect the success of somebody elses business.
Click to expand...
Send that comment to HO - email FIeld Services under Home office contacts/emails.

They need to hear that from everyone who feels that way! It is YOUR business and YOUR sales should not affect someone elses rewards.

Don't worry about letting your cluster down - how far from their goal were they? I bet it was more than 2 shows.
 
My cluster met the challenge, but I agree with the above poster.
 
Well I know all about that one...At our May meeting, we had to tell everyone how many shows we going to try to do in June. I said 4 and I did 4. However, the group fell short by three shows anyway. I was upset at first but decided it just wasn't worth it. I too really think it was a stinky thing to do to all of us. I do know however that they are trying to get us to work together for a common cause. Well, that may be a good idea in their eyes but I can't wait to see how many groups actually did not do it. Every ones lives are different. Alot of moms and dads who do this have kids that just got out of school for summer vacation and have things to do. There are alot of weddings and graduations to work around. I mean really, what are you supposed to do, tell your daughter you can't attend her graduation because you need to have 12 shows by the end of June and that you have to have this show because it was the only day so and so could do it. STUPID!!!!!
I have been doing this for 5.5 years and this year between this stunt and the HO return & exchange policy that seems to be all over the freaking place, I am beginning to really have some doubts about being in this organization.
 
pampered1224 said:
I have been doing this for 5.5 years and this year between this stunt and the HO return & exchange policy that seems to be all over the freaking place, I am beginning to really have some doubts about being in this organization.
Click to expand...
We'll all get through this but HO needs to know what it is doing to us and to our reputation with our customers!

I would add the hold and submit rule, the $60 for a free $12 item and the increased amount we need to sell to get the new products to that laundry list.

Like I said before, they need to pay all those managers' big salaries!

Having said all that, I still think that Pampered Chef is the best company out there. Those home office chicks just need to not get anymore carried away than they have already gotten.

Well enough negative for me! I need to get in a happy frame of mind. OC...OC...OC ;)
 
BethCooks4U said:
We'll all get through this but HO needs to know what it is doing to us and to our reputation with our customers!
Click to expand...
Couldn't agree more!!
 

Frequently Asked Questions

What are common reasons for not closing a Pampered Chef show on time?

Common reasons for not closing a Pampered Chef show on time include lack of engagement from guests, insufficient host coaching, technical difficulties with the online platform, or last-minute cancellations. Additionally, if the host is not actively promoting the show or following up with guests, it can lead to lower sales and delays in closing.

How can I improve my host coaching to ensure timely show closures?

To improve host coaching, focus on setting clear expectations from the beginning. Provide your host with a checklist of tasks to complete before the show, such as inviting guests, sharing the event link, and following up with reminders. Regular check-ins and offering support can also help keep the host motivated and engaged throughout the process.

What strategies can I use to encourage guests to place orders before the show ends?

Encourage guests to place orders before the show ends by creating a sense of urgency. You can offer limited-time promotions or exclusive deals for those who order during the show. Additionally, remind guests of the benefits of ordering early, such as securing their favorite products and contributing to the host's rewards.

How can I handle technical issues during a virtual show that may delay closing?

To handle technical issues during a virtual show, prepare in advance by testing the platform and ensuring all links and tools are functioning properly. Have a backup plan, such as a phone number or alternate platform, ready in case of major issues. Communicate openly with guests about any problems and keep them engaged with interactive activities while resolving the issue.

What should I do if my host is unresponsive or not following through with their responsibilities?

If your host is unresponsive or not following through, reach out to them with a friendly reminder and offer assistance. Sometimes, hosts may feel overwhelmed or unsure of what to do. Be supportive and provide them with resources or tips to help them get back on track. If necessary, consider adjusting the show timeline to accommodate their needs.

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