Home Office Lead Mix Up: How to Get Your Place Back and Understand the Policy

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Discussion Overview

This thread discusses experiences related to receiving leads from the Home Office (HO) and the challenges faced when leads are mistakenly assigned to other consultants. Participants share their personal experiences and reactions to the situation, as well as their understanding of the policies surrounding lead assignments.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of losing a lead to another consultant who was exploring the website.
  • Another participant mentions that HO has indicated they typically do not return leads once assigned.
  • Several users express disappointment over losing leads, noting the excitement that comes with receiving them.
  • One participant describes being informed by HO that leads can only be returned if a new consultant clicks on a specific link.
  • Another participant reports receiving an apology from HO and a new lead after the issue was addressed.
  • One participant expresses frustration over the actions of other consultants who inadvertently take leads by clicking on links.
  • Another participant comments on the prevalence of similar issues among others in the community.
  • One participant recounts a positive experience of receiving a lead the day after losing one, despite the initial disappointment.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of the lead assignment process and the actions of other consultants, with some expressing frustration and others sharing positive resolutions. No clear consensus emerges on the overall handling of leads by HO.

Contextual Notes

Participants discuss their individual experiences with lead assignments and the associated policies, reflecting a range of emotions from disappointment to satisfaction based on their interactions with HO.

Who May Find This Useful

Consultants who have experienced similar issues with lead assignments or are interested in understanding the community's perspectives on the lead process may find this discussion relevant.

S
sassypip
Silver Member
Messages
237
I got a HOL today and called right away and it was another consultant. She was on FB and was trying out the tabs at the top of the page. I emailed HO to see if I can get my place back. DO you think they will? What is the policy for this. I asked her to do the same, which I am sure she did. SHe ws very apologetic. I am just bummed, becasue I lost my place in line. :confused:
 
No. Things like that have happened to others. HO said they won't do it (or can't).Sorry.
:(
 
Last edited:
  • Thread starter
  • #3
Thanks for the info! Sort of stinks. I get excited when I get a lead.
 
You can always call and ask...
 
I was told by the HO that the only way they give you back your spot is if a new consultant clicks on the contact us thingamabob on the PC website 'to see how it works'. They can confirm its from another consultant and will then give you your place again. It does stink! I got a lead that went to someone else too b/c the girl clicked the link twice. They said that happens all the time. Bahhumbug! :)
 
  • Thread starter
  • #6
HO just called me and apologized. Must be having more problems other than me. They are going to put a notice in the PC newswire about it. I am so happy to work for a company that listens and responds. They sent me another lead. :)
 
Give the consultant your lead number and your consultant number. Have her call HO and tell them what she did and they will put you back in the lead system.
 
sassypip said:
ho just called me and apologized. Must be having more problems other than me. They are going to put a notice in the pc newswire about it. I am so happy to work for a company that listens and responds. They sent me another lead. :)
Click to expand...

Wonderful!!
 
Its happening to a lot of people who can get leads.
 
Yes, this happened to me to -- I was pumped to actually be getting a recruit lead from HO which has happened only 1 other time in 5 years. So, I called the lady and she was a consultant who had hit the button on FB. Bummer......But, HO did call me the next day to apologize and said the lead system was re-set. So, hopefully another one will be headed my way!
 
I'm going to say exactly what I'm thinking: Are they stupid? It's like plugging something in to see if it really works. Duh! It works! You don't need to see what it does. It messes up business for someone else. It's too bad a few(well sounds like more than a few) idiots have to ruin it for others.
 
It's just like all the people that claim to have taken the HO FB training and then post their email and/or website on the PC FB page. I took the first two courses last night and the lady must have said NOT to self-promote on the PC fan page at least a dozen times! HELLO???? Are you reading what you are doing?? I even took notes on the two courses I took. I absorb a lot more when I do that!
 
  • Thread starter
  • #13
gaddischef said:
Yes, this happened to me to -- I was pumped to actually be getting a recruit lead from HO which has happened only 1 other time in 5 years. So, I called the lady and she was a consultant who had hit the button on FB. Bummer......But, HO did call me the next day to apologize and said the lead system was re-set. So, hopefully another one will be headed my way!
Click to expand...


I was sent another lead the very next day. It was an order for $10.50, but it was better than no order at all! Hope you get yours soon!:)
 

Frequently Asked Questions

What is a Home Office Lead Mix Up in Pampered Chef?

A Home Office Lead Mix Up occurs when a consultant is mistakenly assigned leads or customers that belong to another consultant. This can happen due to administrative errors or system glitches within the Pampered Chef Home Office.

How can I identify if I have been affected by a Lead Mix Up?

You may notice a Lead Mix Up if you receive inquiries or orders from customers that you do not recognize or if your sales reports show leads that do not belong to you. Additionally, if you are contacted by customers who mention another consultant's name, this could indicate a mix-up.

What steps should I take to resolve a Lead Mix Up?

To resolve a Lead Mix Up, first, gather all relevant information about the leads in question. Then, contact Pampered Chef's Home Office support team through the designated communication channels, such as email or phone, and provide them with the details of the situation. They will assist you in correcting the assignment of leads.

What is the policy regarding Lead Mix Ups?

The policy regarding Lead Mix Ups emphasizes the importance of fair lead distribution among consultants. The Home Office aims to rectify any mix-ups promptly and ensures that leads are reassigned to the correct consultants. It is crucial for consultants to report any discrepancies as soon as they are noticed.

Can I prevent Lead Mix Ups from happening in the future?

While it may not be possible to completely prevent Lead Mix Ups, you can minimize the risk by regularly monitoring your leads and customer interactions. Keeping detailed records and promptly reporting any inconsistencies to the Home Office can help maintain accurate lead assignments.

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