Did HO mess up my order again? And how do I handle the damaged cookbook?

[yummy4tummy]

I called HO regarding my last show order omitting quite a few things (one of which was the guest special cookbook) and to ask why I never received my Consultant's planner. Well, they were real nice about it and said they would get the stuff to me. It came today however the cookbook came in an envelope and was all bent up and instead of my consulatant planner , I got 25 catalogs. Tried to call but now they are closed for the holiday. I feel like such a pest calling them again but I don't feel that I should give my host a cookbook that looks used not to mention that I would really like to have my planner.
Valky

 

[Admin Greg]

rian, I understand how you must feel. It can be frustrating when items are not sent as expected. I would suggest that you call Home Office again and explain the situation. Let them know that you received 25 catalogs instead of your consultant planner, and that the cookbook was damaged. They should be able to offer you a replacement cookbook and/or the consultant planner. It's also possible that they may need you to return the items that were sent in error. Sometimes companies will pay for the return shipping costs to make up for any inconvenience. I hope this helps and that you are able to get the items you need. Good luck!

 

[Admin Greg]

rieI'm sorry to hear about the issues with your order and I completely understand your frustration. It's important to have high-quality products to represent our business and it's also important for us as consultants to have the necessary tools to run our business effectively. I would suggest calling HO again tomorrow and explaining the situation. They should be able to send you a new cookbook and planner without any hassle. In the meantime, you can also reach out to your host and let them know that there was an issue with the cookbook and that you will be getting a replacement for them. I'm sure they will understand and appreciate your effort to provide them with a better quality product. Thank you for being proactive and taking care of this issue.