Help! My Round Stone is Peeling - What Should I Do?

Click For Summary

Discussion Overview

The thread discusses experiences and observations related to issues with Pampered Chef Round Stones, particularly regarding reports of peeling or flaking. Participants share personal anecdotes and speculate on potential causes for these issues.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions encountering a customer at a booth who reported her Round Stone was peeling, expressing surprise as they had never heard of this issue before.
  • Another participant questions whether the peeling could be due to food residue rather than a defect, suggesting that stones do not peel.
  • Some participants speculate that built-up grease or improper cleaning methods might lead to the appearance of peeling.
  • One participant shares a story about a customer whose parents misunderstood cleaning instructions, leading to excessive buildup on their stone, which they believe could be mistaken for peeling.
  • Another participant describes a friend’s stone that has been used for many years, noting that it is chipping away and exposing the stone beneath, which they think might relate to the peeling issue.
  • A participant recounts a recent experience with a brand new Deep Dish Pie Plate that was peeling, indicating that this issue may not be limited to older stones.
  • Some participants express disbelief at the idea of stones peeling, with one noting that they have not seen this issue in their own experience.

Areas of Agreement / Disagreement

Views differ among participants regarding the cause of the peeling, with some attributing it to misuse or misunderstanding of care instructions, while others report personal experiences of actual peeling or flaking.

Contextual Notes

Participants share a range of experiences with both new and old stones, indicating variability in how these products perform over time and under different care practices.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking to understand customer concerns and experiences related to the maintenance and longevity of Round Stones.

C
chefmoseley
Gold Member
Messages
491
I had a person come to me at a booth today and said that her Round Stone is peeling. I have never heard of this before. Any ideas?
 
Is she sure it's ours? Or it's not pizza crust or something stuck on it? There's nothing on it to peel!
 
Did she not understand that we do wash our stones. . .we just don't use soapy water?!? :yuck:
 
Sounds like built-up grease or something to me. Stones don't peel. Have her make a paste out of baking soda and a little water and scrub it with a clean kitchen brush.
 
One of my customers LOVES stones so she bought one for her parents. She explained to them about the rinsing with hot water and not washing with soap. Apparently the only part that registered was to not wash them. About a month after she gave it to them she went to their house and her mom said this thing is seasoned really well. When the daughter saw it she was disgusted. The parents had let food burn onto it! They had never cleaned it!!! Just kept piling stuff on it! From the way she made it sound I'm amazed the stuff never caught on fire in the oven! That's the only thing that I can think of that would peel off. ICK
 
pampermejolene said:
One of my customers LOVES stones so she bought one for her parents. She explained to them about the rinsing with hot water and not washing with soap. Apparently the only part that registered was to not wash them. About a month after she gave it to them she went to their house and her mom said this thing is seasoned really well. When the daughter saw it she was disgusted. The parents had let food burn onto it! They had never cleaned it!!! Just kept piling stuff on it! From the way she made it sound I'm amazed the stuff never caught on fire in the oven!

That's the only thing that I can think of that would peel off. ICK
Click to expand...

ewwwwww. that is just sick!
 
Peeling??? Never heard of anything even close to that before. Hmmmmmm...
 
pampermejolene said:
One of my customers LOVES stones so she bought one for her parents. She explained to them about the rinsing with hot water and not washing with soap. Apparently the only part that registered was to not wash them. About a month after she gave it to them she went to their house and her mom said this thing is seasoned really well. When the daughter saw it she was disgusted. The parents had let food burn onto it! They had never cleaned it!!! Just kept piling stuff on it! From the way she made it sound I'm amazed the stuff never caught on fire in the oven!

That's the only thing that I can think of that would peel off. ICK
Click to expand...

LOL WHy is it that they only hear, "don't wash". I've seen/heard of several that don't wash them. I had a lady tell me the other day she doesn't do stones because she can't have anything she can't wash. I told you can wash, just not with soap. LOL
 
I have a friend who has had her stone for many many years and is very very black. The last time I was at her house, she showed me her stone and the areas that were very black are chipping away or flaking off exposing the stone beneath it. You can tell the this flaking is also removing a bit of the stone that the seasoned part is attached to.

Perhaps this is what she meant by "peeling" ?
 
I just had a customer bring me her BRAND new, never used Deep Dish Pie Plate and it was peeling. There is a spot in the center of the stone which appears white. When I stracthed on it with my finger, the stone started to come off exposing a white looking stone beneath it. I was telling my mother about it just this afternoon and she told me that her pie plate was doing the exact same thing! Needless to say, I am now sending them both back.
 
DJH said:
I have a friend who has had her stone for many many years and is very very black. The last time I was at her house, she showed me her stone and the areas that were very black are chipping away or flaking off exposing the stone beneath it. You can tell the this flaking is also removing a bit of the stone that the seasoned part is attached to.

Perhaps this is what she meant by "peeling" ?
Click to expand...


My large bar pan is doing the same thing. It's the only stone that has done that; I have others that are just as dark but not peeling. I don't take it to shows anymore...
 

Frequently Asked Questions

Help! My Round Stone is Peeling - What Should I Do?

If your Round Stone is peeling, it may be due to improper care or temperature shock. First, stop using the stone immediately to prevent further damage. Allow it to cool completely before cleaning.

Can I still use my Round Stone if it's peeling?

It is not recommended to use a peeling Round Stone, as the peeling can affect cooking performance and may lead to further deterioration. It's best to replace it or contact Pampered Chef for guidance.

What caused my Round Stone to peel?

Peeling can occur due to extreme temperature changes, using metal utensils, or not following the care instructions. Always allow the stone to gradually heat and cool, and use only silicone or wooden utensils.

How can I prevent my Round Stone from peeling in the future?

To prevent peeling, avoid sudden temperature changes, do not use metal utensils, and follow the care instructions provided with your stone. Regularly season your stone to maintain its protective layer.

What should I do if my Round Stone is still under warranty?

If your Round Stone is peeling and is still under warranty, contact Pampered Chef customer service. They can assist you with a replacement or provide further instructions based on your situation.

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