Help! Issue With Room Reservations!

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Discussion Overview

This thread discusses various experiences and challenges participants faced while booking hotel rooms for an event, particularly at the Hilton. Participants share their frustrations, successes, and suggestions regarding the reservation process.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions booking a room for four adults but encountering an issue where the reservation only reflected one adult.
  • Another participant expresses frustration over being unable to book a room due to limited availability for their desired dates.
  • Several users share their experiences of successfully contacting customer service and resolving their booking issues.
  • One participant notes that they had to book at the Sheraton after struggling to find availability at the Hilton and expressed concern about being separated from their group.
  • Another participant shares that they were able to book a room for four people at the Hilton without any problems.
  • One participant suggests editing reservations to add roommates if issues arise.
  • Several users discuss the limitations on booking dates and express confusion about the availability of rooms beyond certain dates.

Areas of Agreement / Disagreement

Views differ regarding the availability of rooms at the Hilton, with some participants successfully booking while others faced challenges. No clear consensus emerges on the booking process or availability.

Contextual Notes

Participants are primarily discussing their personal experiences with hotel reservations for an upcoming event, highlighting the varying levels of success and frustration encountered during the process.

Who May Find This Useful

Consultants who are planning to attend the event and are navigating hotel reservations may find the shared experiences and tips relevant.

K
Kelly8
Messages
553
I just booked my room for the Hilton. The problem is this: it's saying for one adult even though I clicked 4 adults. I tried to call experient to ask them if everything's okay and the number isn't going through. Anyone with similar problems?
 
At least you were able to book. I can't because the arrival dates only go to 7/12. I don't think I want to arrive on Sunday when my wave doesn't start until Thursday, 7/16. I'm on hold now.
 
  • Thread starter
  • #3
phew! Had to call experient. The number i found that finally went through was in the help section, not on the actual page, just in case you need to know!
 
Call this number 866-229-2386 (it was on the help page) - I had the same problem Rae - tried calling the other 1-800 # but it wouldn't go through - got through in less than 5 minutes - already got the email confirmation. I'm in Wave 2. Good luck!
 
I finally got through. Reservations confirmed! I'll be at the Hilton.
 
Kelly8 said:
I just booked my room for the Hilton. The problem is this: it's saying for one adult even though I clicked 4 adults. I tried to call experient to ask them if everything's okay and the number isn't going through. Anyone with similar problems?
Click to expand...

If you go back in and edit your reservation you cann add roommates
 
Rae what dates were you able to book. They told me also that I could not book past the 18th (Saturday). Did you get it to work out? I was hoping to stay Wed-Sun, but I could only book until Sat.
 
Hmm, we're leaving on Saturday, so that wasn't an issue. If it were me, I think I'd give them a call. I believe that usually you're allowed to stay that last evening.
 
Okay, I am STRESSING out! My director and her director friends are booked at the Hilton and I just tried to book our room (me + 3 cluster mates) and the only hotel that comes up is the Sheraton. Are the Hilton rooms completely gone already (for Wave 3)? I really would like to be at the same hotel as our director since we will be doing everything together. Arrrgghh.
 
I booked at the Hilton today for 4 people. No problems.
 
Well, I tried online and nothing came up, so then I called and STILL nothing. I went ahead and booked the Sheraton, and they placed us on a waiting list for the Hilton. This irks me, b/c I had to make sure everyone was on board and one day later and we can't get into the hotel. I really hope that something comes up and they can switch us over, b/c we are close to our director and we go to dinners together and we sight see together, and going b/t two hotels is going to be pain.
 
nldavis321 said:
Rae what dates were you able to book. They told me also that I could not book past the 18th (Saturday). Did you get it to work out? I was hoping to stay Wed-Sun, but I could only book until Sat.
Click to expand...

Get a room across the street where I'm at "The Essex Hotel" for less than the Hilton for that last night that you're wanting to stay. It's a little more for the weekend, but my room averaged $126 a night. That's for a standard double or standard king.
 

Frequently Asked Questions

What should I do if I can't find my reservation confirmation for the event?

If you can't find your reservation confirmation, first check your email's spam or junk folder. If it's not there, contact the event organizer directly for assistance. They can help you verify your reservation and resend the confirmation if needed.

How can I change my room reservation details?

To change your room reservation details, reach out to the event organizer or the hotel directly. Provide them with your reservation number and the changes you wish to make. Be sure to do this as soon as possible, as changes may be subject to availability and hotel policies.

What should I do if I need to cancel my room reservation?

If you need to cancel your room reservation, check the cancellation policy provided at the time of booking. Contact the hotel or event organizer to initiate the cancellation process. Be aware that cancellation fees may apply depending on the timing of your cancellation.

Is there a deadline for making room reservations for the event?

Yes, there is typically a deadline for making room reservations, which is usually outlined in the event details. It's important to make your reservations before this deadline to ensure availability and to secure any group rates that may be offered.

What should I do if I encounter issues during the check-in process?

If you encounter issues during the check-in process, remain calm and speak with the front desk staff. They are trained to handle reservation issues and can assist you in resolving any problems. Have your reservation confirmation handy to expedite the process.

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